Ifsm 201 quiz 4 - Study guides, Class notes & Summaries

Question 1 (0.25 points) (True/False). The primary financial impact of a robust CRM system results from retaining current customers versus obtaining new customers. Question 1 options: A) True B) False Save Question 2 (0.25 points) A company is more likely to lose current customers if: Question 2 options: A) the company is unable to resolve issues quickly and fairly. B) the company does not offer a rewards program. C) the company sends many advertising emails. D) the company's service representa...

University of Maryland IFSM 201 Week 4 Quiz Quiz Question 1 (0.25 points) Which of the following would NOT be considered a primary application supported by CRM. Question 1 options: Acquisition of new customers. Retention of current customers. Management of customers' accounts. Management of customer-to-customer relationships. Question 2 (0.25 points) In this diagram of traditional CRM, what seems to be missing? Alternate text: Green circle in middle with no label; 3 other circles pointing to th...

IFSM 201 QUIZ 4 - Ethics Module / IFSM201 QUIZ 4 - Ethics Module: GRADED A | 100% CORRECT |UNIVERSITY OF MARYLAND , UNIVERSITY COLLEGE

University of Maryland IFSM 201 Week 5 Quiz Question 1 (0.25 points) Saved (True/False). If the definition of an IS is the medium for recording and storing data, and disseminating information, this would be an IS from a structural perspective. Question 1 options: True False Question 2 (0.25 points) Saved What are the two distinct categories into which all the components of an IS fall? Question 2 options: Hardware and software. Medium for storing data and the users...

Concepts and Applications of Information Technology IFSM 201 Week 4 Quiz/ complete exam questions and answers 2022

University of Maryland - IFSM 201 Week 4 Quiz. Questions And Answers. Latest 2022.A company is more likely to lose current customers if: Question 1 options: Save A) the company is unable to resolve issues quickly and fairly. B) the company does not offer a rewards program. C) the company sends many advertising emails. D) the company's service representative does not seem to have all the needed information from all the pertinent departments. Question 2 (0.25 points)...

University of Maryland - IFSM 201 Week 3 Quiz. Questions And Answers. Latest 2022.Question 1 (0.25 points) (True/False) KM typically means the same thing across different types of businesses. Question 1 options: True False (CORRECT) Save Question 2 (0.25 points) (True/False).The sources for the data that is the foundation for knowledge management within a business come solely from within the business itself. Question 2 options: True ...

IFSM 201 Basics of Databases Module Quiz. Questions And Answers - University of Maryland. Latest 2022.Schedule: Available now. Question 1 Select one answer. 10 points True or false? Spreadsheets provide more options for graphical representation of the data than databases. Question 2 Select one answer. 10 points In terms of customer service issues, which of the following is the least likely reason for using a robust CRM? • A CRM can optimize the information shared ...