Genesys iccs exam - Study guides, Class notes & Summaries
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Genesys ICCS Exam (Administering the System) Q&A with complete solution latest 2023/2024
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Genesys ICCS Exam (Administering the System) Q&A with complete solution latest 2023/2024
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Genesys ICCS Exam (IC System Configuration and Support) | 2023 | 70 Questions with 100% Correct Answers | Updated & Verified
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Genesys ICCS Exam (IC System Configuration and 
Support) | 2023 | 70 Questions with 100% Correct Answers 
| Updated & Verified 
Describe the function of the Notifier subsystem. - It acts as the communications hub that all 
other components of the IC platform use to communicate. 
Describe the function of the Interaction Processor subsystem - IP tells the system how to 
behave when an event occurs. It controls the execution of the handlers 
that provide much of the system's functionality. 
Descri...
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Genesys ICCS Exam (IC System Configuration and Support) | Questions with 100% Correct Answers | Latest Update 2024 | Verified
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Genesys ICCS Exam (IC System Configuration and Support) | Questions with 100% Correct Answers | Latest Update 2024 | Verified
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Genesys ICCS Exam (Administering the System) | Questions with 100% Correct Answers | Latest Update 2024 | Verified
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Genesys ICCS Exam (Administering the System) | Questions with 100% Correct Answers | Latest Update 2024 | Verified
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Genesys ICCS Exam (IC System Configuration & Support)Accurate 100%!
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Genesys ICCS Exam (IC System ConfiguratDescribe the function of the Notifier subsystem. - ANSWER It acts as the communications hub that all other components of the IC platform use to communicate. 
 
Describe the function of the Interaction Processor subsystem - ANSWER IP tells the system how to behave when an event occurs. It controls the execution of the handlers 
that provide much of the system's functionality. 
 
Describe the function of the Telephony Services subsystem. - ANSWER It is the o...
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Genesys ICCS Exam (IC System Configuration and Support)
- Exam (elaborations) • 7 pages • 2023
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Describe the function of the Notifier subsystem. - It acts as the communications hub that all other components of the IC platform use to communicate. 
Describe the function of the Interaction Processor subsystem - IP tells the system how to behave when an event occurs. It controls the execution of the handlers 
that provide much of the system's functionality. 
Describe the function of the Telephony Services subsystem. - It is the only component that communicates directly with the hardware. It a...
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Genesys ICCS Exam (Administering the System)Correct Questions And Answers 2023!
- Exam (elaborations) • 6 pages • 2023
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Genesys ICCS Exam (Administering the System)Correct Questions And Answers 2023! 
What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator 
 
What is the name of the application that allows the user to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect 
 
What add-on product could be used for workforce management? - ANSWER Interaction Optimizer 
 
How do you refresh the view i...
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Genesys ICCS Exam (Administering the System) | 2023 | 77 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 5 pages • 2023
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Genesys ICCS Exam (Administering the System) | 2023 | 
77 Questions with 100% Correct Answers | Updated & 
Verified 
What application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Interaction Administrator 
What is the name of the application that allows the user to answer calls and manage 
interactions? - Interaction Desktop/Interaction Connect 
What add-on product could be used for workforce management? - Interaction 
Optimizer 
How do you refres...
-
Genesys ICCS Exam (IC System Configuration & Support)Accurate 100%!(SCORED A)
- Exam (elaborations) • 7 pages • 2023
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Describe the function of the Notifier subsystem. - ANSWER It acts as the communications hub that all other components of the IC platform use to communicate. 
 
Describe the function of the Interaction Processor subsystem - ANSWER IP tells the system how to behave when an event occurs. It controls the execution of the handlers 
that provide much of the system's functionality. 
 
Describe the function of the Telephony Services subsystem. - ANSWER It is the only component that communicates directl...
-
Genesys ICCS Exam (Administering the System)Correct Questions & Answers 2023!
- Exam (elaborations) • 6 pages • 2023
-
- $10.99
- + learn more
What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator 
 
What is the name of the application that allows the user to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect 
 
What add-on product could be used for workforce management? - ANSWER Interaction Optimizer 
 
How do you refresh the view in Interaction Administrator? - ANSWER F5 or View/Refresh 
 
What is the differenc...
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