Genesys cloud reporting - Study guides, Class notes & Summaries

Genesys Cloud Reporting & Analytics | 2023 | 118 Questions with 100% Correct Answers | Updated & Verified

Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Dynamic Views Dynamic views give you the ability to: - 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share with others. 4. ...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANSWER Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANSWER Dynamic Views Dynamic views give you the ability to: - ANSWER 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to sh...

Genesys Cloud CX: Reporting And Analytics (LEARNING CHECKS) – Questions And Answers

Voxai - GCP-GC-ADM Questions and Answers Graded A+ Which option provides the ability for an email interaction to be interrupted by voice? A. Admin>Contact Center>Utilization B. Admin>Contact Center>ACD Skills C. Admin>Routing>Emergencies D. Admin>Routing>Disconnect Interactions Admin > Contact Center > Utilization Which definition matches the After Call Work option Mandatory, Discretionary? A. The agent is automatically placed into an After Call ...

Genesys Cloud CX: Reporting and Analytics (LEARNING CHECKS) Questions with solutions 100% solved Agent Activity Summary Report Displays a daily breakdown of time that agents spent in system and ACD statuses. Queue Metric Summary Report Includes graphs that illustrate interactions offered, answered, and abandoned. Queue Wrapup Summary Report Displays wrap-up codes that agents used for interactions during a specific period.

Which definition matches the performance view for Agents? A. Used to monitor real-time contact center metrics. B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW. C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents. D. Used to view historical data only. E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number,...

Genesys Cloud Reporting & Analytics | 2023 | 118 Questions with 100% Correct Answers | Updated & Verified For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - answer Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - answer Dynamic Views Dynamic views give you the ability to: - answer 1. Customize views to see only the data for the dates you need. 2. Save you...

Genesys Cloud CX GCP-GCX Real Questions with Correct Answers Genesys Cloud CX: Professional Certification (GCP-GCX) - Correct Answer ️️ -The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is a consolidated exam that covers the following three exams: Genesys Cloud CX Certified Professional - Contact Center Administration Genesys Cloud CX Certified Professional - Implementation Genesys Cloud CX Certified Professional - Reporting and Analytics You can now take thi...