Cx survey dashboard Study guides, Class notes & Summaries

CXEXAM CX DASHBOARD TUTORIAL QUESTIONS AND ANSWERS RATED A+ A POSITIVE NET PROMOTER SCORE (NPS) MEANS THAT YOUR DEALERSHIP HAS ____________ MORE PROMOTERS THAN DETRACTORS AFTER A CASE HAS BEEN TRIGGERED, IT IS CRITICAL TO CONTACT THE CUSTOMER WITHIN _________ 24 HOURS HOW DO YOU OPT-IN TO RECEIVE EMAIL NOTIFICATIONS WHEN NEW CASES ARE GENERATED? CLICK THE PROFILE ICON IN THE LEFT NAVIGATION PANEL TO SELECT YOUR NOTIFICATION SETTINGS HOW LONG AFTER STELLANTIS RECEIVES THE RECORD ...

CX Survey Dashboard

Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and the full list of CX survey questions? - Information and Resources link on DealerCONNECT and on the CX Dashboard Homepage On the Case Management Form, click the _____ tab to see the full details of the customer survey that triggered the case. - Response The Net Promoter Score (NPS) is based on the responses to which question? - "How likely are you to recommend this dealership to a fri...

CX2201WB - The CX Coordinator Role Questions and Answers 100% Pass Customers who rate their dealership experience as 9 or 10 on their CX Surveys are considered __________. not positives Industry research has repeatedly demonstrated that positive customer experience is the determining factor in __________. long-term retention and loyalty to the dealership Once a CX Case Alert has occurred, what is the ideal tool to help track, communicate and engage other dealership team members in t...

SS24CXWB - CX Survey Dashboard Games and activities GRADED A+

ss24cxwb cx survey dashboard GRADED A+

How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? correct answers3 days A negative verbatim comment will __________ trigger a case correct answersNot- Always What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent? correct answersFollow up with the customer to ensure their needs were met Hoe long does the CX Survey Dashboard retain survey di...

CXEXAM22 - CX Dashboard | Questions and Correct Solutions Latest Update What should you do in the time between the close of the sale or completion of service and the survey invitation being sent? - Answer - Follow up with the customer to ensure their needs were met Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and the full list of CX survey questions? - Answer - "Information and Resources" link on DealerCONNECT and on the CX Dashbo...

SS24CXWB - CX Survey Dashboard Exam Questions With Correct Answers Which report provides more information about the status of your dealership's CX Survey invitations? - answerDisposition Report Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - answeron DealerCONNECT under the Name pulldown menu by clicking the 9-dot "App" menu button***** What should you do in the time between the close of the sale or completion of servi...

CX2201WB - The CX Coordinator Role | Questions and Correct Solutions Latest Update What should be the DAILY focus of a CX Coordinator? - Answer - not Management updates, CX trend reports and benchmarking Where are the dealership's CSI and SSI scores reported in real time? - Answer - CX Dashboard Industry research has repeatedly demonstrated that positive customer experience is the determining factor in __________. - Answer - long-term retention and loyalty to the dealership What conditi...