Cpxp domain 4 - Study guides, Class notes & Summaries

CPXP Exam - Domain 4 Questions and Answers

Role of leadership - Provide clarity, Ensure accountability, Drive ownership Triple Aim of Healthcare - Better patient experience, lower costs, improved population health The fourth Aim - Joy at work/clinician experience Strategies for Patient Experience and Service Excellence - Leadership rounding, Hourly Nurse Rounding, Bedside Shift Report, PFAC, Post-Discharge Phone Calls, Project RED (Re-Engineering hospital Discharge), Open Visitation Policies, Patient-friendly medication schedules an...

CPXP. DOMAIN II EXAM TEST BANK QUESTIONS AND CORRECT DETAILED ANSWERS WITH RATIONALES (VERIFIED ANSWERS) ALREADY GRADED A+ how quantitative data is obtained - Answer-structured technique strengths of qualitative data (pt comments) - Answer-allows for deeper dive, high emotional impact weaknesses of qualitative data (pt comments) - Answer-nuances, contextual, time consuming how qualitative data is obtained (pt comments) - Answer-various methods, including observation "N" in data/s...

CPXP. Domain IIData Sources / Collection Methods - correct answer CAHPS Rounding Focus Groups Social media Compliments & Complaints PFACs discharge phone calls employee satisfaction / engagement surveys CAHPS defined - correct answer Consumer Assessment of Healthcare Providers & Systems CMS means - correct answer Centers for Medicare & Medicaid Services year/s HCAHPS implemented & began public reporting - correct answer 2006 & 2008 2012 HCAPHS began: - correct answer playing a...

CPXP. Domain I questions and answers, rated A+, verified/ PFCC stands for - Patient & Family Centered Care Describe PFCC (Patient & Fam Cntred Care) - 1. promotes health & well-being of individual & family. ach to planning, delivery & evaluation of health care 3. grounded in beneficial partnership among healthcare providers, patient & family. Emphasis of PFCC - collaboration, all levels of care, in all health care settings. Who defines PFCC - patients and families. What is goal of PFC...

CPXP Domain IV Organizational Culture and Leadership (M & C) Questions with complete solution 2023/2024A Service Culture Model (Gallup) - correct answer 1 Leadership Philosophy and Purpose (Committed to Service) 2 An Engagement Platform (Employee Commitment to outstanding service and quality) 3 Strategic Alignment 4 Knowledge Management (documentation, dissemination) 5 Performance Optimization (improvement strateiges) To ensure new hires are a fit for a service culture - correct answer C...

CPXP. Domain IPFCC stands for - correct answer Patient & Family Centered Care Describe PFCC (Patient & Fam Cntred Care) - correct answer 1. promotes health & well-being of individual & family. ach to planning, delivery & evaluation of health care 3. grounded in beneficial partnership among healthcare providers, patient & family. Emphasis of PFCC - correct answer collaboration, all levels of care, in all health care settings. Who defines PFCC - correct answer patients and families. ...

CPXP Domain IV Organizational Culture and Leadership (M & C)A Service Culture Model (Gallup) - correct answer 1 Leadership Philosophy and Purpose (Committed to Service) 2 An Engagement Platform (Employee Commitment to outstanding service and quality) 3 Strategic Alignment 4 Knowledge Management (documentation, dissemination) 5 Performance Optimization (improvement strateiges) To ensure new hires are a fit for a service culture - correct answer Check regularly and early (30,60,90 days) to...

CPXP Domain II - Measurement and Analysis Questions with complete solution CPXP Domain II - Measurement and Analysis Six Domains of HCAHPS Survey - correct answer 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition Two Individual Questions of HCAHPS Survey - correct answer 1. Cleanliness of hospital; 2. Quietness of hospital Two Overall Questions of HCAHPS Survey - correct...

CPXP Exam - Domain 4Patient Experience is defined as . . . - correct answer The sum of all interactions, shaped by an organization's culture, that influences patient perceptions across the continuum of care. - The Beryl Institute Role of Leadership - correct answer Communicate and persuade the organization of the necessity for business improvement Appoint and empower improvement experts and provide sufficient staffing and infrastructure resources Imbed improvement priority and philosop...