Cis itsm servicenow exam - Study guides, Class notes & Summaries
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ServiceNow CIS ITSM Blueprint Sample Exam Questions And Answers.
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ServiceNow CIS ITSM Blueprint Sample Exam Questions And Answers.
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ServiceNow CIS-ITSM Exam 2023 with 100% correct answers
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True or False: 
Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident. 
TRUE 
 
 
 
Common recurring Catalog Variables can be grouped and standardized using _________ 
Variable Sets 
 
 
 
Which platform feature is used to track field value duration's, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group? 
Metric 
 
 
 
_______________ is primarily focused on the details needed to manage a...
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ServiceNow CIS ITSM Exam 2023 with 100% correct answers
- Exam (elaborations) • 42 pages • 2023
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Value of Incident Management 
1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
 
 
 
Benchmarks or KPIs for Incident 
% of: 
high priority incidents resolved 
incidents resolved on first assignment 
Incidents resolved within SLA 
Reopened Incidents 
Avg time to: 
resolve high priority incident 
resolve incident 
 
 
 
Incident Lifecycle 
1. Create...
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ServiceNow CIS ITSM Exam 2023 with 100% correct answers
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What are the areas that ServiceNow provides IT services for? 
1. IT 
2. Customer service 
3. Security 
4. HR 
5. Business apps 
 
 
 
What is the value of Incident Management? 
1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
 
 
 
What are Benchmarks/KPIs for Incident (7)? 
1. % of high priority incidents resolved 
2. % of incidents resolved on t...
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ServiceNow CIS-ITSM Exam Prep | 155 Questions with 100% Correct Answers | Verified | 26 Pages
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True or False: 
Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident. - 
TRUE 
Common recurring Catalog Variables can be grouped and standardized using _________ - 
Variable Sets 
Which platform feature is used to track field value duration's, such as the length of time an 
Incident spent in each State or the length of time an Incident was assigned to each group? - 
Metric 
_______________ is primarily focused on the details needed to manage and operate ...
And that's how you make extra money
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CIS ITSM Exam April 2022/2023. (ITSM Foundations And ITSM Implementation Courses)
- Exam (elaborations) • 40 pages • 2023
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CIS ITSM Exam April 2022/2023. (ITSM Foundations 
And ITSM Implementation Courses) 
What are the areas that ServiceNow provides IT services for? 1. IT 
2. Customer service 
3. Security 
4. HR 
5. Business apps 
What is the value of Incident Management? 1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
What are Benchmarks/KPIs for Incident (7)? 1. %...
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ServiceNow CIS ITSM Exam Prep With Complete Solutions.
- Exam (elaborations) • 30 pages • 2024
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ServiceNow CIS ITSM Exam Prep With Complete Solutions.
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ServiceNow CIS-ITSM Certification Exam Sample Questions
- Exam (elaborations) • 2 pages • 2024
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ServiceNow CIS-ITSM Certification Exam Sample Questions
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ServiceNow
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ServiceNow HR Certification Exam (solved)
ServiceNow HR Certification Exam Prep with complete solutions.
ServiceNow CIS - HR Certification all solved
ServiceNow ITSM Implementation Certification Exam (100% correct)
ServiceNow ITSM Certified Implementation Exam 2020 with solutions
ServiceNow ITSM Implementation Certification Exam with complete solut
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Service Now CSA Exam Prep Solved 2023/24 latest update
- Exam (elaborations) • 28 pages • 2023
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Service Now CSA Exam Prep Solved 2023/24 latest update 
 
D. Self-service - Answer Which of these applications is available to all users? 
 
A. Change 
B. Incident 
C. Facilities 
D. Self-service 
 
B. My Groups Work - Answer Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user? 
 
A. My Teams Work 
B. My Groups Work 
C. My Groups Tasks 
D. My Teams Tasks 
 
C. Variable Types - Answer Multiple choice, single line text, and select box are w...
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