Busi 301 exam 2 - Study guides, Class notes & Summaries

BUSI 301 - Exam 2 Study Guide. / BUSI 301 - Exam 2 Study Guide. zxzBUSI 301 Test 2 Study Guide Chapter 6 Overview and Language of Contracts  Contract: an enforceable agreement between two or more parties; a promise or set of promises enforceable by law; an agreement that a court of law will recognize and enforce; defines circumstances that excuse parties from their obligations  Elements of a contract o Mutual Assent: offer and agreement o Capacity to contract: proper age and me...

1. TQM: Total Quali- ty Management 2. Customer De- fined Quality 3. Conformance to specification 4. Example of Con- formance to specification is an integrated organizational effort designed to improve quality at every level. TQM is about meeting quality expectations as defined by the customer. measures how well the product or service meets the targets and tolerances determined by its designers. The wait for hotel room service may be specified as 20 minutes, but there may be an acceptable delay...