Automated voice - Study guides, Class notes & Summaries

What are the features of the Contact Center? : 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? : Every member of the organization, regardless of their role, uses the Collaborate features. Those requiring telephony services use ...

FAA 107 Exam Review Questions & Answers, Rated A+ Above Ground Level (AGL) - -Height above the ground over which you're flying Advisory Circular - -Type of publication offered by the Federal Aviation Administration (FAA). Unless they're incorporated into a regulation by specific reference, ACs are issued to inform the public of nonregulatory material and are not binding. Aeronautical Advisory Stations (UNICOM). - -Air to ground communication facility employed at airports with a low ...

EMT FISDAP FINAL Exam Questions and ANSWERS critical incident stress debriefing should be conducted no longer than ________ hours following the incident. 72 Which of the following skills or interventions is included at every level of prehospital emergency training? AED As an EMT, it is important to remember that the signs and symptoms of cumulative stress: may not be present or obvious at all times We have an expert-written solution to this problem! The patient care report (P...

EMT FISDAP FINAL A critical incident stress debriefing should be conducted no longer than ________ hours following the incident. 72 Which of the following skills or interventions is included at every level of prehospital emergency training? AED As an EMT, it is important to remember that the signs and symptoms of cumulative stress: may not be present or obvious at all times We have an expert-written solution to this problem! The patient care report (PCR) ensures: continuity ...

American Heart Association protocols are based on __________. Select one: A. theories ready for field trial B. trends in the EMS community C. opinions from a core group of cardiologists D. evidence-based research - ANSWER D. evidence-based research As an EMT, you may be authorized to administer aspirin to a patient with chest pain based on: Select one: A. medical director approval. B. the patient's condition. C. an order from a paramedic. D. the transport time to the hospital. - AN...

APCO exam study Questions And Answers ICS - Incident Command System - develops in a top-down fashion based on incident size, complexity, and specifics of the hazard environment created by the incident - ICS is an integral part of NIMS ACN - Automated Crash Notification - notifies a TCC of a crash and crash/vehicle/owner data from a telematics-equipped vehicle when a driver presses a designated emergency button or when airbags go off - can transmit a voice call from the vehicle, howe...

The patient care report (PCR) ensures: - continuity of care Which of the following statements regarding the Good Samaritan law is correct? It provides the EMT immunity from a lawsuit. B. The law does not protect EMTs who are off duty. C. It will not protect the EMT in cases of gross negligence. D. It guarantees that the EMT will not be held liable if he or she is sued. - it will not protect the EMT in cases of gross negligence. According to Occupational Safety and Health Administration (O...

Cisco Cyber Security Exam It looks like an attacker has targeted a vulnerability in @Apollo's online messaging service, which is used to facilitate communications between employees working across different sites. When an employee makes a voice call, it floods the memory of the application, effectively giving the attacker control over the employee's device. What type of attack is this? Buffer overflow An employee received an email that looked like it came from an @Apollo supplier asking ...

Define aviation area forecast - Answer--Abbreviated as "FA." -Forecast of specified weather phenomena covering a flight information region or other area designated by meteorological authority. -Issued 3 times daily for each of the 6 areas in the contiguous 48 states. Also issued for the Gulf of Mexico, Caribbean, Hawaii, and Alaska. Describe a mid-level significant weather (SIGWX) chart. - Answer-The mid-level significant weather chart provides a forecast and an overview of significant e...

A critical incident stress debriefing should be conducted no longer than ________ hours following the incident. -Correct Answer 72 Which of the following skills or interventions is included at every level of prehospital emergency training? -Correct Answer AED As an EMT, it is important to remember that the signs and symptoms of cumulative stress: -Correct Answer may not be present or obvious at all times The patient care report (PCR) ensures: -Correct Answer continuity of care Which ...