Wgu c846 itil business Study guides, Class notes & Summaries
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WGU C846 Business of IT - Applications Question and answers 100% correct 2023/2024
- Exam (elaborations) • 38 pages • 2024
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WGU C846 Business of IT - Applications Question and answers 100% correct 2023/2024ITIL SVS - Service Value Chain - correct answer Flexible model for the creation, delivery, and continual improvement of services 
 
Service provision - correct answer Providing services 
 
Describe the nature, use, and interaction of the *guiding principles* - correct answer They can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specifi...
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C846 Flash Cards from U certify, WGU C846 ITIL, Business of IT C846 Exam Questions 2024.
- Exam (elaborations) • 54 pages • 2024
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C846 Flash Cards from U certify, WGU C846 ITIL, Business of IT C846 Exam Questions 2024. 
dependent on - correct answer Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. 
 
The U.K. Government - correct answer Who developed ITIL? 
 
Strategy - correct answer Which service lifecycle stage is considered to be the core of the lifecycle? 
 
Core Service - correct answer A service that delivers the basic o...
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WGU C846 - Business of IT - Applications Questions With Correctly Answered Solutions 2024.
- Exam (elaborations) • 28 pages • 2024
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WGU C846 - Business of IT - Applications Questions With Correctly Answered Solutions 2024. 
ITIL - correct answer An IT service management (ITSM) framework that gives direction to an organization and people to utilize IT as a tool to encourage business change, transformation, and development. 
 
Service Value System (SVS) - correct answer Describes how the components and activities of an organization interact to enable value creation. Core components include: 
 
- Service value chain 
- ITIL pra...
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WGU C846 ITIL Question and answers already passed 2023/2024
- Exam (elaborations) • 13 pages • 2024
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WGU C846 ITIL Question and answers already passed 2023/2024ITIL - correct answer Information Technology Infrastructure Library 
 
5 Phases of ITIL Life cycle - correct answer Service Strategy 
Service Design 
Service Transition 
Service Organization 
CSI (Continual Service Improvement) 
 
4 FUnctions - correct answer Service Desk, Technical Management, Application Management, IT Operations Management (includes operations control and facilities management) 
 
Service Strategy Objective - correct ...
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C846 Flash Cards from U certify, WGU C846 ITIL, Business of IT Test Guide 2024.
- Exam (elaborations) • 54 pages • 2024
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C846 Flash Cards from U certify, WGU C846 ITIL, Business of IT Test Guide 2024. 
dependent on - correct answer Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. 
 
The U.K. Government - correct answer Who developed ITIL? 
 
Strategy - correct answer Which service lifecycle stage is considered to be the core of the lifecycle? 
 
Core Service - correct answer A service that delivers the basic outcomes d...
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WGU C846 - ITIL 4 Foundation Sample Paper 2023/2024 passed
- Exam (elaborations) • 16 pages • 2023
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WGU C846 - ITIL 4 Foundation Sample Paper.*What is the effect of increased automation on the 'service desk' practice?* 
 
A. Greater ability to focus on customer experience when personal contact is needed 
 
B. Decrease in self-service incident logging and resolution 
 
C. Increased ability to focus on fixing technology instead of supporting people 
 
D. Elimination of the need to escalate incidents to support teams - correct answer A. Correct. Greater ability to focus on customer experienc...
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C846 Flash Cards from Certify, WGU C846 ITIL, Business of IT C846 2024
- Exam (elaborations) • 42 pages • 2024
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C846 Flash Cards from Certify, WGU C846 ITIL, Business of IT C846 2024
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WGU C846 Business of IT - Applications Review Study Guide 2024.
- Exam (elaborations) • 38 pages • 2024
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WGU C846 Business of IT - Applications Review Study Guide 2024. 
ITIL SVS - Service Value Chain - correct answer Flexible model for the creation, delivery, and continual improvement of services 
 
Service provision - correct answer Providing services 
 
Describe the nature, use, and interaction of the *guiding principles* - correct answer They can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specific needs and circu...
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WGU - C846 Questions with complete solution 2023/2024
- Exam (elaborations) • 12 pages • 2024
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WGU - C846 Questions with complete solution 2023/2024A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. - correct answer Information Technology Infrastructure Library (ITIL) 
 
A set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. - correct answer Service Management 
 
The perceived benefits, usefulness, and importance of something...
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WGU - Business of IT - ITIL - C846 - Chapter 2 fully solved
- Exam (elaborations) • 2 pages • 2023
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WGU - Business of IT - ITIL - C846 - Chapter 2Asset - correct answer A resource or capability 
 
Customer Asset - correct answer a category of asset used by the customer to achieve outcomes 
 
Service Asset - correct answer Any resource or capability used by a service provider to deliver services to a customer (Example: an IT department uses network infrastructure to provide customer assets connectivity) 
 
Resource - correct answer inputs for the production of services (Money, infrastructure, a...
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