Smb cx trends - Study guides, Class notes & Summaries

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Zendesk Training Exam Questions With 100% Correct Answers Graded A+
  • Zendesk Training Exam Questions With 100% Correct Answers Graded A+

  • Exam (elaborations) • 12 pages • 2024
  • Zendesk Training Exam Questions With 100% Correct Answers Graded A+ Tips to be an Active Listener? (5) 10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) 1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys) 3. Speak Less (Bite Tongue) 4. Use Minimal Encouragers ("Right") 5. Probe Further (Repeat Answers, Seek Clarification) CX Trends --...
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Zendesk Training Exam Questions With 100% Correct Answers Graded A+
  • Zendesk Training Exam Questions With 100% Correct Answers Graded A+

  • Exam (elaborations) • 12 pages • 2024
  • Zendesk Training Exam Questions With 100% Correct Answers Graded A+ Tips to be an Active Listener? (5) 10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) 1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys) 3. Speak Less (Bite Tongue) 4. Use Minimal Encouragers ("Right") 5. Probe Further (Repeat Answers, Seek Clarification) CX Trends --...
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Zendesk Training Exam Questions With 100% Correct Answers 2024
  • Zendesk Training Exam Questions With 100% Correct Answers 2024

  • Exam (elaborations) • 17 pages • 2024
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  • Zendesk Training Exam Questions With 100% Correct Answers 2024 Tips to be an Active Listener? (5) - answer10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) - answer1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys) 3. Speak Less (Bite Tongue) 4. Use Minimal Encouragers ("Right") 5. Probe Further (Repeat Answers, Seek Clarification) CX Trends ...
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