Smb cx trends - Study guides, Class notes & Summaries
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Zendesk Training Exam Questions With 100% Correct Answers Graded A+
- Exam (elaborations) • 12 pages • 2024
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- $10.39
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Zendesk Training Exam Questions With 100% Correct Answers Graded A+ 
Tips to be an Active Listener? (5) 
10 second rule 
Limit distraction (No phone, Slack on mute) 
Don't interrupt (Write down questions/thoughts) 
Clarify & paraphrase 
Listen to emotions 
 
 
How to be an active listener? (5) 
1. Ask Questions 
2. Seek Elaboration (Repeat answer, 5 Whys) 
3. Speak Less (Bite Tongue) 
4. Use Minimal Encouragers ("Right") 
5. Probe Further (Repeat Answers, Seek Clarification) 
 
 
CX Trends --...
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Zendesk Training Exam Questions With 100% Correct Answers Graded A+
- Exam (elaborations) • 12 pages • 2024
-
- $10.49
- + learn more
Zendesk Training Exam Questions With 100% Correct Answers Graded A+ 
Tips to be an Active Listener? (5) 
10 second rule 
Limit distraction (No phone, Slack on mute) 
Don't interrupt (Write down questions/thoughts) 
Clarify & paraphrase 
Listen to emotions 
 
 
How to be an active listener? (5) 
1. Ask Questions 
2. Seek Elaboration (Repeat answer, 5 Whys) 
3. Speak Less (Bite Tongue) 
4. Use Minimal Encouragers ("Right") 
5. Probe Further (Repeat Answers, Seek Clarification) 
 
 
CX Trends --...
-
Zendesk Training Exam Questions With 100% Correct Answers 2024
- Exam (elaborations) • 17 pages • 2024
- Available in package deal
-
- $12.49
- + learn more
Zendesk Training Exam Questions With 
100% Correct Answers 2024 
Tips to be an Active Listener? (5) - answer10 second rule 
Limit distraction (No phone, Slack on mute) 
Don't interrupt (Write down questions/thoughts) 
Clarify & paraphrase 
Listen to emotions 
How to be an active listener? (5) - answer1. Ask Questions 
2. Seek Elaboration (Repeat answer, 5 Whys) 
3. Speak Less (Bite Tongue) 
4. Use Minimal Encouragers ("Right") 
5. Probe Further (Repeat Answers, Seek Clarification) 
CX Trends ...
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