Service cloud consultant - Study guides, Class notes & Summaries

What two job roles are required to access information within Functional Setup Manager? (Choose two.) A. Application Implementation Manager B. Any Functional User C. Application Implementation Consultant D. Functional Setup Manager Superuser E. IT Security Manager - correct answer A,C Which job role has full access to perform all Functional Setup Manager related activities? A. Application System Administrator B. Any Functional User C. Functional Setup Manager Superuser D. IT Security ...

Salesforce Certified Service Cloud Consultant Exam Questions With 100% Correct Answers What are the key KCS goals? - answerCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? - answerCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality ...

You are working with a social media company as a solution architect. The media company wants to collect and analyze large amounts of data being generated from their websites and social media feeds to gain insights and continuously improve the user experience. In order to meet this requirement, you have developed a microservices application hosted on Oracle Container Engine for Kubernetes. The application will process the data and store the result to an Autonomous Data Warehouse (ADW) instance. ...

Salesforce Service Cloud Exam Questions And Answers (Verified And Updated) Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the Consultant recommend to gather information on Knowledge article usefulness? A. Contact Salesforce to send a report on article efficacy. B. Send out a monthly survey to customers requesting feedback. C. Install Knowledge Base Dashboards and Reports AppEx...

Which business process are part of the global hr cloud service?(choose 4) a. Workforce modeling b. Workforce reputation management c. Benefits d. Workforce directory e. Core hr f. Time and labor - correct answer a. Workforce modeling b. Workforce reputation management d. Workforce directory e. Core hr From navigator, the HR specialist has access to workforce structure. Which of the following can be further accessed using workforce structure?(Choose 2) a. Manage legal entity b. Ma...

Types of SAP conversions a. Brownfield (conversions from ECC SAP 6.0) b. Greenfield (clients in earlier versions or non-SAP systems), small to mid-size companies mostly Types of Implementation a) On-Premise (on-prem) b) Any Cloud c) SAP Private Cloud d) SAP Public Cloud On-Premise (on-prem) Implementation - client owns and manages hardware (servers, network) and software. Longest time to implement, highest cost, most flexibility. Any Cloud Implementation - client doesn't own hardware...

FedVTE Enterprise Cybersecurity Operations and Answers [100% Solved] The acronym VPN stands for: Virtual Private Network Executives are responsible for managing and overseeing enterprise risk management. True The internal audit department is investigating a possible accounting breach. One of the auditors is sent to interview the following employees: Employee A works in the accounts receivable office and is in charge of entering data into the finance system; Employee B works in the accounts pay...

Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? Answer- Hire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) Answer- 1. Create conte...

You want to restrict end user activities for an application. Where would you look up the business catalog(s) that grant access to the app? In the App Finder app In the Configure Your Solution app In the SAP Fiori Apps Reference Library In the Define Your Scope app In the SAP Fiori Apps Reference Library Based on the SAP Activate methodology, which activities must you perform in the Explore phase? Note: There are 2 correct answers to this question. Conduct the Fit-to-Standard analysis to ...