Service cloud - Study guides, Class notes & Summaries

Financial Service Cloud Certification Questions With Complete Solutions

WGU C838 FINAL EXAM TEST BANK 400 QUESTIONS AND ANSWERS LATEST 2023- 2024 MANAGING CLOUD SECURITY COMPLETE TEST BANK |A +GRADE. What NIST publication number defines cloud computing? - ANSWER800-145 What ISO/IEC standard provides information on cloud computing? - ANSWER- 17788 What is cloud bursting? - ANSWER- Ability to increase available cloud resources on demand What are 3 characteristics of cloud computing? - ANSWER- Elasticity Simplicity Scalability What is a cloud customer? - ANSWE...

CompTIA Network+ Study Guide: Exam N10-009 (Sybex Study Guide) 6th Edition 2024 with complete solution Table of Contents 1. Cover 2. Table of Contents 3. Title Page 4. Copyright 5. Acknowledgments 6. About the Authors 7. About the Technical Editor 8. Table of Exercises 9. Introduction 1. What Is the Network+ Certification? 2. Why Become Network+ Certified? 3. How to Become Network+ Certified 4. Tips for Taking the Network+ Exam 5. Who Should Read This Book? 6. What Does This Bo...

Service Cloud Certification Study Questions With Complete Solutions

A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. B. Add development resources to the projec...

Genesys Cloud Workforce Management Exam Questions and Answers What is Workforce Management? - Correct Answer ️️ -The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, intraday management, and employee empowerment. What are the four primary activities of Workforce Management? - Correc...

Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? Answer- Hire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) Answer- 1. Create conte...

Salesforce Service Cloud Exam Questions And Answers (Verified And Updated) Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the Consultant recommend to gather information on Knowledge article usefulness? A. Contact Salesforce to send a report on article efficacy. B. Send out a monthly survey to customers requesting feedback. C. Install Knowledge Base Dashboards and Reports AppEx...

A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. B. Add development resources to the project...

A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. B. Add development resources to the project...