Salesforce b2b - Study guides, Class notes & Summaries

External User License Types 5 different types: 1. External Apps 2. Customer Community 3. Customer Community Plus 4. Partner Community 5. Channel Accounts Lightning External Apps Plus License Good for B2C interactions; minimal interactions with SFDC records Enables access to Leads and Opportunities and Campaigns Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. Limited access to CRM objects. The External Apps li...

Course Careers - Sales Technology Final Exam Questions and Answers Latest Graded A+. What is the difference between a prospect and a lead? Both describe a potential customer and have intertwined meanings that only differ based on who you are talking to. Instead of giving direct orders you should Use body language to show what you want Make suggestions by asking questions Tell one of their friends or co-workers to tell them the order Actually you should be very direct and assertive when g...

Course careers Questions and Answers Already Passed What factors make a major sale different from a small sale? Length of the sales cycle, size of customer commitment, risk, and the ongoing relationship. ICP It's the fictions company persona of your ideal customer. What should you avoid using in prospecting email? Bullet points, images, attachments. Sales Cadence a sequence of activities you perform in order to make contact with a prospect. How should you open a discovery cal...

Course Careers - Sales Technology Final Exam Questions and Answers Latest 2024/2025 | Graded A+.Instead of giving direct orders you should Use body language to show what you want Make suggestions by asking questions Tell one of their friends or co-workers to tell them the order Actually you should be very direct and assertive when giving orders Make suggestions by asking questions There's never too much sincere criticism shame confidence praise Praise When trying to make someone wan...

"If a Service Cloud customer wants access to standard Health Cloud Objects, which of the following licenses is required? Service Cloud license Health Cloud license Sales Cloud license Service Cloud and Health Cloud license" "Which of the following steps are required when setting up a Health Cloud org? Enable required org features, such as Person Accounts and Shared Contacts Install the Health Cloud Managed Package Assign the Health Cloud PSL and Health Cloud Platform PSL to each user...

MKTG Questions and Answers Already Passed Which Federal Agency enforces federal consumer protection laws, the truth in advertising laws, and defines descriptive and unfair advertising practices? Federal Trade Commission (FTC) 1914 The RFP Process (Requestion for Proposals) is NOT a part of the B2B Buying Process? False Which of the following is an example of a reseller? wholesaler The AIDA model provides a basis for understanding how marketing communications works. What does AIDA Model stran...

Salesforce Health Cloud Accreditation 2022: Quizzes from PLC, Trailhead, and Superbadge. Salesforce Health Cloud Accreditation Quiz. "If a Service Cloud customer wants access to standard Health Cloud Objects, which of the following licenses is required? Service Cloud license Health Cloud license Sales Cloud license Service Cloud and Health Cloud license" "Which of the following steps are required when setting up a Health Cloud org? Enable required org features, such as Person ...

What is the Salesforce Ecosystem? Upgraded version of excel and Google Sheets. Allows you to check in with clients automatically based on where they are in the customer journey. A place where you will not have to worry about losing customer data. Salesforce is the leading CRM (Customer Relationship Management) provider with many products to help serve your customer. What does the Salesforce security permissions do? Allow stakeholders to keep their deals, cases and opportunities private and...

In distribution, __________ or agents sell on commission offering a limited number of product lines and are generally used by small firms unable to afford the fixed cost of a salesforce. correct answers Manufacturer's representatives When looking at how B2B marketing interacts with B2B strategy, _______ describe(s) what the firm does differently, better or as well as the best. It can be tied to virtually any value proposition, including price, quality, service, speed or innovation. correct a...

When a company includes free shipping for $25 minimum purchases, this deal is an example of what? - correct answer Sales promotion During what step of the selling process does a sales person present the value of the company's product or service and offers solutions to customer problems? - correct answer The presentation step Integrated programs should begin with what? - correct answer Discovering the target audience ROI does not: - correct answer Include customer service Integral par...