Qdm principles - Study guides, Class notes & Summaries

QDM Chapter 6 Exam Questions and Answers Latest Update 2024 (Rated A+) Quality - Answers The ability of a product of service to meet customer needs Three Reasons Quality is important - Answers 1. Company Reputation 2. Product Liability 3. Global Implications ISO 900 - Answers A set of quality standards developed by the International Organization for Standardization (ISO) Eight ISO Principles - Answers 1. top management leadership 2. customer satisfaction 3. continual improvement 4. involveme...

QDM STUDY GUIDE Questions With Answerss Q1What is Operations Management? - Activities that relate the creation of goods and services through the transformation of inputs to outputs. Set of activities, creates value in the form of goods and services by transforming inputs into outputs. Significant Events in OM - Cost Focus, Quality Focus, Customization Focus, Globalization Focus Q2Frederick W. Taylor - Born 1856, died 1915 Known as 'father of scientific management' In 1881, as chie...