Nrf stuvia - Study guides, Class notes & Summaries
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NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)
- Exam (elaborations) • 14 pages • 2024
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NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Custom...
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NRF Customer Service & Sales Exam Questions and Answers 100% Correct
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NRF Customer Service & Sales Exam Questions and Answers 100% Correct 
 
NRF Customer Service & Sales Exam Questions and Answers 100% Correct 
 
NRF Customer Service & Sales Exam Questions and Answers 100% Correct 
 
Product or service knowledge is information learned and used to help customers understand how a product or service will meet their needs. 
 
 True/False - ANSWER-TRUE 
 
Product knowledge includes knowing the following. Select all that apply 
A. Features 
B. Benefits 
C. Functions 
...
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Chapter 4- NRF Exam Questions and Answers 100% Correct
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Chapter 4- NRF Exam Questions and Answers 100% CorrectChapter 4- NRF Exam Questions and Answers 100% CorrectChapter 4- NRF Exam Questions and Answers 100% CorrectIf you receive counterfeit money, you should - ANSWER-delay the customer 
call the police 
write your initials an date in the white border 
 
_________________ can make a difference in your overall sales during the year - ANSWER-referrals 
 
________________ is the best means of recommendations - ANSWER-word of mouth 
 
When following u...
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NRF Customer Service Study Guide part 2 with Complete Solutions!!
- Exam (elaborations) • 6 pages • 2024
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Keeping records about customer preferences: 
 
• Can help you provide more personalized service to returning customers 
• Will make customers suspicious of your ability to remember details 
• Requires an expensive computer system - ANSWER-• Can help you provide more personalized service to returning customers 
 
Referring a customer to a competitor will likely result in: 
 
• The customer seeking you out for future needs 
• The customer never returning to your store 
• A lost sal...
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NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS!
- Exam (elaborations) • 9 pages • 2024
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NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS! 
 
NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS! 
 
NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS! 
 
NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS! 
 
NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS! 
 
NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS! 
 
NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS! 
 
NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS! 
 
NRF CUSTOMER SERVICE – NEW WITH COMPLETE S...
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Customer Service NRF Chapter 1 Questions and Answers 100% Accurate
- Exam (elaborations) • 2 pages • 2024
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Customer Service NRF Chapter 1 Questions and Answers 100% AccurateCustomer Service NRF Chapter 1 Questions and Answers 100% AccurateCustomer Service NRF Chapter 1 Questions and Answers 100% AccurateCustomer Service NRF Chapter 1 Questions and Answers 100% AccurateBrick-and-mortar - ANSWER-The presence of a physical storefront and face-to-face customer experiences.
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NRF Customer Service & Sales Exam Questions & Answers 100% Correct!
- Exam (elaborations) • 3 pages • 2024
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NRF Customer Service & Sales Exam Questions & Answers 100% Correct! 
 
 
NRF Customer Service & Sales Exam Questions & Answers 100% Correct! 
 
 
NRF Customer Service & Sales Exam Questions & Answers 100% Correct! 
 
 
NRF Customer Service & Sales Exam Questions & Answers 100% Correct! 
 
 
NRF Customer Service & Sales Exam Questions & Answers 100% Correct! 
 
 
NRF Customer Service & Sales Exam Questions & Answers 100% Correct! 
 
 
NRF Customer Service & Sales Exam Questions & Answers 100% Cor...
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NRF Customer Service Chapter 3 Exam Questions and Answers 100% Correct
- Exam (elaborations) • 3 pages • 2024
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NRF Customer Service Chapter 3 Exam Questions and Answers 100% Correct 
 
NRF Customer Service Chapter 3 Exam Questions and Answers 100% Correct 
 
NRF Customer Service Chapter 3 Exam Questions and Answers 100% Correct 
 
 
 
Fraud - ANSWER-means of stealing by trickery, such as stolen debit/credit cards, counterfeit money, currency switching, package switching, refund fraud, 
refund abuse and stolen or bad checks 
 
loss - ANSWER-when assets of a business are stolen or missing due to error 
 
P...
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NRF Customer Service Exam Study Guide with Complete Solutions!
- Exam (elaborations) • 8 pages • 2024
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A good reason for creating an opening for discussion is to: - ANSWER-Get to know what the customer wants 
 
Which is an appropriate reasons for following up with a customer? - ANSWER-You finally located an item the customer asked for a while back 
 
T/F: Customer follow-up is always a good idea, no matter what the situation. - ANSWER-False 
 
How would you handle a situation where a customer wants a brand that you don't carry? - ANSWER-Get permission from him to show the items you do have that ...
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NRF Customer Sales & Service Review Questions and Answers 100% Correct!
- Exam (elaborations) • 7 pages • 2024
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NRF Customer Sales & Service Review Questions and Answers 100% Correct! 
 
NRF Customer Sales & Service Review Questions and Answers 100% Correct! 
 
NRF Customer Sales & Service Review Questions and Answers 100% Correct! 
 
NRF Customer Sales & Service Review Questions and Answers 100% Correct! 
 
NRF Customer Sales & Service Review Questions and Answers 100% Correct!
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