Nrf customer service 4 - Study guides, Class notes & Summaries

NRF Customer Sales & Service Exam Review with Correct Answers Retailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 1) merchandise assortment 2) packaging 3) customer service 4) All of the above - Answer ️️ -All of the above List the elements of the distribution channel in the correct order: Men Want Real Chics - Answer ️️ -Manufacturer, Wholesaler, Retailer, and Customer Ashley Furniture is an example...

Chapter 4- NRF Test Review 100% Verified Solution If you receive counterfeit money, you should - ANS-delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year - ANS-referrals ________________ is the best means of recommendations - ANS-word of mouth When following up with a customer, it is important to use a method suited to the __________________ - ANS-customer When arranging for deliv...

NRF Chapter 4 Test Questions with Correct Answers If you receive counterfeit money, you should - Answer-delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year - Answer-referrals ________________ is the best means of recommendations - Answer-word of mouth When following up with a customer, it is important to use a method suited to the __________________ - Answer-customer Whe...

NRF Exam 3 with Complete Solutions Graded A+ What do you need to consider when communicating with a customer? - Answer-Needs & Interests Examples of Non-Verbal Communication - Answer-Body Lanuage, Eye Contact, Voice/Tone, Handmotions, How close your standing Example of Compnay Policies - Answer-Attendance, Dress Code, Saftey, Technology, Scheduling, Customer Service Where do find company policies? - Answer-Employee or Company Handbook Reminders for apperance when goi...

NRF Exam 2 Questions with Correct Answers Who is the most important person in a retail transaction? - Answer-Customer The overall impression someone gets of a busniess or product. - Answer-Company or Product Brand Uinque way employes interact with each other and customers - Answer-Company Culture Things that can happen as a result of poor cusomer service - Answer-- Loss of profit - Customers won't return - Tell others about thier bad experience Steps in the Cumstomer Loyalty Lif...

NRF Customer Sales & Service Exam Review with Correct Answers Retailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 1) merchandise assortment 2) packaging 3) customer service 4) All of the above - Answer ️️ -All of the above List the elements of the distribution channel in the correct order: Men Want Real Chics - Answer ️️ -Manufacturer, Wholesaler, Retailer, and Customer Ashley Furniture is an example...

NRF Exam 3 Questions with Correct Answers | Verified & Updated What do you need to consider when communicating with a customer? - Answer ️️ -Needs & Interests Examples of Non-Verbal Communication - Answer ️️ -Body Lanuage, Eye Contact, Voice/Tone, Handmotions, How close your standing Example of Compnay Policies - Answer ️️ -Attendance, Dress Code, Saftey, Technology, Scheduling, Customer Service Where do find company policies? - Answer ️️ -Employee or Company Hand...

NRF Customer Service and Sales - Chapter 4 Performing Your Best Test with all answers correct!! Body language cues Eight Primary Elements of Body Language Service Recovery The Four-step Service Recovery Process 8% clientele referral employability attributes skill attitude integrity Initiative dependability and reliability Adaptability self-control Respect for Diversity communication

NRF Exam 2 Questions with 100% Correct Answers Verified & Updated Who is the most important person in a retail transaction? - Answer ️️ -Customer The overall impression someone gets of a busniess or product. - Answer ️️ - Company or Product Brand Uinque way employes interact with each other and customers - Answer ️️ - Company Culture Things that can happen as a result of poor cusomer service - Answer ️️ -- Loss of profit - Customers won't return - Tell others about thie...

NRF Customer Service and Sales - Chapter 4 Performing Your Best questions with correct answers