Nrf customer service 2024 - Study guides, Class notes & Summaries

When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both customers at the same time • c) Tell your in-store customer that you need to get the phone and she should look around for awhile - a) Excuse yourself courteously from your in-store customer saying ...

When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both customers at the same time • c) Tell your in-store customer that you need to get the phone and she should look around for awhile - a) Excuse yourself courteously from your in-store customer saying ...

NRF 2024 Actual Exam Questions with Answers All Correct what should a retail associate do if he or she discover an electric hazard? - Answer-Secure the area, and report the situation to management. joe sells acustomer a new freezer for his garage the customer want it installed but the store does not offer installation service - Answer-"Unfortunately, we do not install freezers, but I will show you exactly what you need to do so you can do it yourself." what is the best way to learn a...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • You want to kno...

NRF Customer Service Q When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure •A cup of coffee• Service with a smile You can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful questions• Deciding the type of products you think the custo...

NRF Customer Service Exam Study Guide 2024/2025 Questions and Answers with complete solution NRF Customer Service Exam Study Guide 2024/2025 Questions and Answers with complete solution NRF Customer Service Exam Study Guide 2024/2025 Questions and Answers with complete solution

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • You want to kno...

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - • Can help you provide more personalized service to returning customers Referring a customer to a competitor will likely result in: • The customer seeking you out for future needs • The customer never returning to your store • A lost sales opportunity...

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - • Can help you provide more personalized service to returning customers Referring a customer to a competitor will likely result in: • The customer seeking you out for future needs • The customer never returning to your store • A lost sales opportunity...

Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above - All of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on • Suggesting that the customer might want to make this shopping decision when he is alone and can concentrate • Telling any children to behave themselves whi...