Nrf customer s - Study guides, Class notes & Summaries

NRF Customer Service Study Guide 100 Questions With Complete Verified Solutions.

NRF Customer Service Exam Study Guide A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the custo...

NRF Customer service exam latest guide 2024/2025;consisting of questions and answers that will appear on the test.(100% solved) A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Ans- Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whet...

NRF Customer service exam study guide Questions And Answers A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - CORRECT ANS-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Get to know what the customer wants A new customer comes into your department, but you are helping another customer. You should: • Focus all your attention on your current customer • Let the new customer wait his turn until you have completed your current sale • Acknowledge ...

NRF Customer Service 100 Questions and Answers 100% CorrectNRF Customer Service 100 Questions and Answers 100% CorrectNRF Customer Service 100 Questions and Answers 100% Correct When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both customers at the sam...

NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+. When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure • A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful quest...

NRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsA good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWER-Get to know what the customer wa...

NRF Customer service exam study guide with Answers 1. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants 2. Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer pur- chased was well received • You finally located an item the customer asked for a wh...

NRF Customer Service Exam Study Guide A good reason for creating an opening for discussion is to: - Get to know what the customer wants Which is an appropriate reasons for following up with a customer? - You finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no matter what the situation. - False How would you handle a situation where a customer wants a brand that you don't carry? - Get permission from him to show the items y...