Mssc stuvia - Study guides, Class notes & Summaries

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1. An_________ customer is a person or organization that receives services or products in exchange for compensation. a) Internal b) External c) In-house d) Departmental -ANSWER External 2. Improving external customer satisfaction is the main objective of __________. a) Customer service department. b) Retired employees c) Maintenance departments d) HR departments. -ANSWER customer service 3. Vendors could be considered what type of customer? a) Main b) Substantial c) Internal d...

Question: Of the four roles of management, controlling covers which of the following actions: - ANSWERMonitoring actual to standard work performance Question: The performance of the product as viewed by the customer is ultimately the most important measure of __________. - ANSWERProduct quality Question: To reduce variation, minimize defects, and to shorten cycle time are considered __________ goals. - ANSWERQuality Question: Defect prevention is the __________ of the four types of qual...

What happens when you eliminate quality variances? - ANSWERYou Improved process quality. Spreadsheets are used to perform calculations in ____. - ANSWERRows and columns Spreadsheets are used to form ___. - ANSWERgraphs To make sure the appropriate parties are notified, use a __________. - ANSWERPredetermined distribution list First piece inspection is required for __________. - ANSWERDocumenting repeatable setups To identify and eliminate waste activities proves a company is opera...

What are the fourteen Subindustries of Manufacturing -ASWER Chemicals Computers & Electronic Products Electrical Equipment & Appliances Food & Beverage Furniture Machinery Nonmetallic Minerals Petroleum & Coal Products Plastics & Rubber Production Primary and Fabricated Metals Printing Textile, Textile Products, Apparel & Leather Transportation Equipment Wood & Paper Moving and storage of materials is the concentration known as: -ASWER logistics and inventory control Apprentic...

An ____ is a plot of the data samples over time (a time series plot) - ANSWERControl Chart The ___ chart plots the average value of each subgroup - ANSWERX-Bar ___ data can be gathered by answering one true or false questions - ANSWERNumerical Data The advantage of __ is that they are easy to use and very low in cost - ANSWERcheck sheets An example of a chart used for attribute data is the - ANSWERP Chart Given a control chart that has 8 data points in the same direction the statu...