Hlth 4000 4 exam - Study guides, Class notes & Summaries

1. Question: The ___, inspired by the End Result System, was adopted as an accreditation tool in the early 1950s 2. Question: A plan is not: 3. Question: Sta" shortages can lead to: 4. Question: The modern history of quality and performance improvement in health care services can be divided into which of the following eras? 5. Question: True customer service skills cannot be taught; they must be found through careful recruitment of personnel. 6. Question: From a systems thinking perspectiv...

1. Question: Within the majority of health care organizations, leaders and employees are coming to depend more on the e"ectiveness of group efforts 2. Question: The paternalistic approach to leadership is a subset of what we know as participative leadership 3. Question: The administration of a budget is an integral part of the basic management function of coordinating 4. Question: Comparing the popular conceptions of leadership and management, we ordinarily find that: 5. Question: Unre...

HLTH 4000 (Introduction to Health Management) Week 3 Exam – 100 out of 100 Points Questions 1. A culture in which the leadership style of the manager features coercion and authoritarianism can be as fully effective as a culture characterized by participation. 2. The second strongest form of leadership is leadership by example. 3. The administration of a budget is an integral part of the basic management function of coordinating. 4. To encourage a service-oriented culture, effective supe...

HLTH 4000 – Exam Week 6 – 100 out of 100 points Questions 1. Employee Suggestion Programs: 2. Major federal law affecting HR primarily addresses: 3. A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms? 4. There are some health care provider organizations that have no internal customers. 5. What is the department manager's role in strategic planning? 6. Total quality management (TQM), referred to as ________ in healt...

HLTH 4000 (Introduction to Health Management) Week 3 Exam – 100 out of 100 Points Questions 1. A culture in which the leadership style of the manager features coercion and authoritarianism can be as fully effective as a culture characterized by participation. 2. The second strongest form of leadership is leadership by example. 3. The administration of a budget is an integral part of the basic management function of coordinating. 4. To encourage a service-oriented culture, effective supe...