Genesys cloud admin - Study guides, Class notes & Summaries

Genesys Cloud Collaborate : a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate : has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Center : offers the cus...

Genesys Cloud Admin Exam Questions and Answers

Genesys Cloud Collaborate - a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate - has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Center - offers the customer a...

Genesys Cloud Admin With complete solution

Genesys Cloud Admin Questions with solutions 100% solved What is ACD Processing? Genesys Cloud ACD dynamically matches customer interactions with agents through the evaluation and routing method specified in the queue settings. What the two main drivers of ACD? Time and Skills What are the two ways to handle an incoming interaction from a customer? 1. The easiest way to handle incoming interactions is to create a group of agents with specific skills. Genesys Cloud routes interaction...

Genesys Cloud Collaborate - correct answer a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate - correct answer has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Cont...

Genesys Cloud Admin. With complete solution

Genesys Cloud Certified Professional - Contact Center Administration Exam Questions and Answers