Cx survey dashboard Study guides, Class notes & Summaries

ss24cxwb cx survey dashboard

CX Survey Dashboard | Questions and Correct Solutions Latest Update How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? - Answer - 3 days A negative verbatim comment will __________ trigger a case - Answer - Not- Always What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent? - Answer - Follow up with the customer to ensure their needs were met Hoe...

ss24cxwb cx survey dashboard | Questions and Correct Solutions Latest Update 2024 Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Answer - not - on DealerCONNECT not-under the Name pulldown menu not- by clicking the 9-dot "App" menu button A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. - Answer - Gauge While in Card View, you can see the full surve...

CX Survey Dashboard

SS21CXWB - CX DASHBOARD TUTORIAL QUESTIONS WITH VERIFIED SOLUTIONS A positive Net Promoter Score (NPS) means that your dealership has ____________. more promoters than detractors After a case has been triggered, it is critical to contact the customer within ___________. 24 hours After updating the Case Management Form, which button should you click to make sure the systems keeps your changes? Save How do you opt-in to receive email notifications when new cases are generated?...

ss24cxwb cx survey dashboard

SS21CXWB - CXE Customer Experience Dashboard Tutorial Questions and Answers 100% Pass A positive Net Promoter Score (NPS) means that your dealership has ___________________. more promoters than detractors After a case has been triggered, it is critical to contact the customer within __________. 24 hours After updating the Case Management Form, which button should you click to make sure the systems keeps your changes? Save How do you opt-in to receive email notifications when n...

CXEXAM CX DASHBOARD TUTORIAL | Questions and Correct Solutions Latest Update ONCE RECEIVED, HOW LONG DOES A CUSTOMER HAVE TO COMPLETE AND SUMIT THE SURVEY? - Answer - 30 DAYS WHAT SHOULD YOU DO IN THE TIME BETWEEN THE CLOSE OF THE SALE OR COMPLETION OF SERVICE AND THE SURVEY INVITATION BEING SENT? - Answer - FOLLOW UP WITH THE CUSTOMER TO ENSURRE THEIR NEEDS WERE MET WHICH CX DASHBOARD FUNCTIONALITY HELPS SIFT THROUGH SURVEY DATA? - Answer - FILTERS HOW LONG DOES THE CX DASHBOARD RETAIN...

Who plays a role in creating a positive customer experience at your dealership? - Answer-Everyone Which CX Dashboard functionality helps sift through survey data? - Answer-Filters How do you opt-in to receive email notifications when new cases are generated? - Answer-Click the Profile icon in the left navigation panel to select your notification settings If the available resources and bonus materials do not provide the answers you seek, you should _________________. - Answer-contact the InM...