Customer gap Study guides, Class notes & Summaries

Service - any intangible offering that involves a deed, performance, or effort that cannot be physically possessed: intangible customer benefits that are produced by people or machines and cannot be separated from the producer Customer Service - specifically refers to the human or mechanical activities firms undertake to help satisfy their customers' needs and wants Intangible - a characteristic of a service; it cannot be touched, tasted, or seen like a pure product can Inseparable - a...

BUAD 331 - Exam 3Define order cycle time. A. The total cost of ownership combined with the customer value of a product B. The total elapsed time from when the customer first recognizes need to when that need is ultimately fulfilled C. The total elapsed time from when the customer first orders the product to when that product is shipped to them D. None of the above - correct answer The total elapsed time from when the customer first recognizes need to when that need is ultimately fulf...

T/F Services can often be separated from the producer - False T/F People are now demanding more specialized products and services - True The service product continuum - Ranges from service dominant (a laawyer) to product dominant (grocery store) Factors differentiating services from products - Services are intangible, heterogeneous, inseparable, and perishable Intangibility of services - Marketers must use atmosphere and images to invoke the feeling in the customer and reinforce the ...

Test Bank for Supply Chain Management: A Global Perspective 3e 3rd Edition by Nada R. Sanders. ISBN-13: 2863 Full Chapters test bank included 1 Introduction To Supply Chain Management 1 What is Supply Chain Management (SCM)? 3 Supply Chain Leader’s Box: A 9 The Boundary-Spanning Nature of SCM 10 The Rise of SCM 13 Supply Chain Leader’s Box: Dell Computer Corporation 14 Characteristics of a Competitive Supply Chain 14 Global Insights Box: Zara 15 Trends in SCM...

BUAD 331 Exam 3 Which of the following is not a technique for fulfilling customer orders? A. Supply cycle time B. Anticipate form, time, and place C. Full Postponement D. Make to stock, postpone time/place - correct answer A. Supply cycle time Define order cycle time. A. The total cost of ownership combined with the customer value of a product B. The total elapsed time from when the customer first recognizes need to when that need is ultimately fulfilled C. The total elapsed time from...

Services - Any intangible offering that involves a deed, performance, or effort that cannot be physically possessed. Intangible customer benefits that are produced by people or machines and cannot be separated from the producer. Customer Service - Specifically refers to the human or mechanical activities firms undertake to help satisfy their customers' wants and needs. Intangible - A characteristic of a service; it cannot be touched, tasted, or seen like a pure product can. Inseparab...

MNO3701 ASSESSMENT 2 SEMESTER 2 2024 Which of the following apply to perception-expectation gaps in quality management? a The gap between the delivered quality and the way the service or product has been described to the customer. b The gap between the way quality has been speci ed and the delivered quality. c The gap between the service or product concept and the way the organisation has speci ed it. d e The gap between a customer's speci cation and the opera...

BUAD 331 Exam 3 Define order cycle time. The total cost of ownership combined with the customer value of a product The total elapsed time from when the customer first recognizes need to when that need is ultimately fulfilled The total elapsed time from when the customer first orders the product to when that product is shipped to them None of the above - correct answer The total elapsed time from when the customer first recognizes need to when that need is ultimately fulfilled Th...

Which of the following is not a technique for fulfilling customer orders? A. Supply cycle time B. Anticipate form, time, and place C. Full Postponement D. Make to stock, postpone time/place - Answer-A. Supply cycle time Define order cycle time. A. The total cost of ownership combined with the customer value of a product B. The total elapsed time from when the customer first recognizes need to when that need is ultimately fulfilled C. The total elapsed time from when the customer first ...

TEST BANK Enterprise Risk Management S - The Marketplace to Buy and Sell your Study Material 1 RSK2601 TEST BANK Question 1 Which one of the following is a benefit of effective risk and opportunity management? 1) Improved profit certainty 2) Increased shareholder value 3) Increased stakeholder confidence Correct option 3 4) Lower economic returns Explanation Improved cost certainty, sustainable shareholder value, increased stakeholder confidence and higher economic returns...