Cpxp exam 2025 - Study guides, Class notes & Summaries

Patient Experience definition (Beryl Institute) - ANSWER-The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - ANSWER-Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10 What 3 elements do patients use in choosing healthcare? - ANSWER-1- Cost 2- Quality 3- Service transformational leadership - ANSWER-inspiring and championing followers to make the best decisions so that th...