Chaa exam 2024 - Study guides, Class notes & Summaries

CHAA - ANSWER-Certified Healthcare Access Associate NAHAM - ANSWER-The National Association of Healthcare Access Management AIDET - ANSWER-Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - ANSWER-occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - ANSWER-Is the formal and informal process of obtaining and responding to patient complimen...

CHAA Exam With 100% Verified Solutions 2024|2025

CHAA Exam Study Questions and Answers (80Qs&As) 2024 Updated & Verified. Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANSWER Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - ANSWER What data measures are needed to care for a patient What is not a purpose of any quality improvement program? - ANSWER Blame someone for the mistake Which of the following is not a patient sat...

CHAA Exam Study Questions and Answers (80Qs&As) 2024 Updated & Verified. Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANSWER Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - ANSWER What data measures are needed to care for a patient What is not a purpose of any quality improvement program? - ANSWER Blame someone for the mistake Which of the following is not a patient sat...

CHAA CERTIFICATION EXAM GUIDE 2024 WITH COMPLETE SOLUTION

Scatter Diagram - ANSWER-A graphic display of data plotted along two dimensions used to screen for a relationship between two variables Run Chart - ANSWER-a visual display of data that enables monitoring of a process to determine whether there is a systemic change in process over time Pareto Chart - ANSWER-A graphic representation of the frequency with which certain events occur may be used to set priorities or oppotunities for improvement Measure - ANSWER-A number assigned to an object...

Scatter Diagram - ANSWER-A graphic display of data plotted along two dimensions used to screen for a relationship between two variables Run Chart - ANSWER-a visual display of data that enables monitoring of a process to determine whether there is a systemic change in process over time Pareto Chart - ANSWER-A graphic representation of the frequency with which certain events occur may be used to set priorities or oppotunities for improvement Measure - ANSWER-A number assigned to an object...

CHAA EXAM LATEST 2024 QUESTIONS AND ANSWERS SOLVED 100% CORRECT!!