Analytical crm - Study guides, Class notes & Summaries

CIB 4203 - Chapter 1 exam questions with correct answers 2024 *______ is about creating sustainable connections between an organization and its customers.* A. ARM B. BRM C. CRM D. DRM - ANSWERS CRM *CRM evolved in the late ______ as a way to redefine customer and company relations, mostly with the help of computerized measurement tools.* A. 1980's B. 1990's C. 2000's D. 2010's - ANSWERS 1990's *Organizations that implement CRM programs do so because the impact to their bo...

CIB 4203 - Chapter 4 exam questions with verified answers *______ rely on customer-related data* A. Strategic CRM only B. All forms of CRM - ANSWERS All forms of *______ CRM focuses on keeping profitable customers.* A. Strategic B. Operational C. Analytical D. Collaborative - ANSWERS Strategic *______ CRM focuses on processes automation.* A. Strategic B. Operational C. Analytical D. Collaborative - ANSWERS Operational *______ CRM applies data mining for tactical and strateg...

_________ is any danger to which a system may be exposed. A. Exposure B. Information security C. Threat D. Security Answer - C. Threat Which of the following is the correct order of the evolution of the modern IT infrastructure, from latest to earliest? A. Cloud and mobile computing, enterprise computing, LANs (client/server computing), stand-alone PCs, mainframe and dumb terminals, stand-alone mainframes B. Cloud and mobile computing, stand-alone PCs, enterprise computing, LANs (client...

Customer Relationship Management (CRM) - Answer-Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability CRM Communication Channels - Answer-Text message Instant message Voice mail Voice call Email letter Web order Phone order Meeting Customer service call Twitter Facebook Operational CRM - Answer-Operational CRM - supports traditional transactional processing for day-today front...

SIT EXAM 2 QUESTIONS & ANSWERS 2023/2024 _______ CRM supports traditional front-office customer transactions and _______ CRM supports back- office strategic analysis: - ANSWER-operational analytical A birthdate of 2/31/10 is an example of _____ but _____ information: - ANSWER-Complete; inaccurate A cube of information can be used to focus on: - ANSWER-all of the above can be cubes of information A data warehouse is a ________ collection of information, gathered from many different...

WGU IT Project Management Study Guide 2-2 Questions with Answers Study Guide Practice Quiz MSITM 1. What is P more of a representative of as a business model? Consumer-to-Business (C2B) 2. What is an example of "CIO theory of reciprocity"? If we had a real-time inventory management system, we could increase revenue by $10 million. 3. If an organization were to have only one e-policy, that is the starting point and the umbrella for any other policies the organization might establish...

CIB 4203 - Chapter 1 exam questions with correct answers 2024 *______ is about creating sustainable connections between an organization and its customers.* A. ARM B. BRM C. CRM D. DRM - ANSWERS CRM *CRM evolved in the late ______ as a way to redefine customer and company relations, mostly with the help of computerized measurement tools.* A. 1980's B. 1990's C. 2000's D. 2010's - ANSWERS 1990's *Organizations that implement CRM programs do so because the impact to their bo...

CSIT 142 Latest Update 100% Verified Advantages of ERP Better customer satisfaction Increased flexibility, quality, and efficiency Improved information accuracy and decision making capability Improve supplier performance Reduced quality costs Quick decision-making Forecasting and optimization Characteristic features for information quality Reliability − It should be verifiable and dependable. Timely − It must be current and it must reach the users well in time, so...

3G - A service that brings wireless broadband to mobile phones Wireless WAN- Cellular Access point - The network node (computer or network device) that serves as interface between devices and the network Wireless LAN Accounting and Finance ERP component - manage accounting data and financial processes within the enterprise with functions such as a general ledger, accounts payable, accounts receivable, budgeting and asset management Active RFID tag - Contains a transmitter and a power sou...

Salesforce Business Analyst 4 Exam - Questions with 100% Correct Answers Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off. Where should the BA track this milestone? A. Statement of work B. Change log C. Sprint plan Universal Containers is nearing the l...