According to itil 4 - Study guides, Class notes & Summaries

ITIL® 4 Foundation (Practice Exam #5)/ Questions and answers. VERIFIED/ What is the definition of service management? - -A set of specialized organizational capabilities for enabling value to customers Identify the missing word(s) in the following sentence. A user is a person who uses [?]. - -Services What is the definition of a change? - -The addition, modification, or removal of anything that could have a direct or indirect effect on services What is defined as a cause, or potential...

WGU C846 Business Of IT – Applications Questions And Answers 2023 Service A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility A functionality offered by a product or service to meet a particular need. Warranty An assurance that a product or service meets agreed-upon requirements. Customer The person who defines service requirements and takes responsibility for the outcome of serv...

ITIL 4 Foundation 001 Introduction to IT Service Management 24 Questions with Verified Answers What is ITIL? - CORRECT ANSWER Information Technology Infrastructure Library (ITIL) - is a set of best practices and guidance in IT Service Service (ITIL v4 definition) - CORRECT ANSWER The means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks. Customers (definition) - CORRECT ANSWER Person who...

CISA Exam 14, 13 mc, 10 mc 55 Questions with Verified Answers (CISA exam, adapted) Authentication is the process by which the: system verifies that the user is entitled to enter the transaction requested. user identifies him- or herself to the system. system verifies the identity of the user. user indicates to the system that the transaction was processed correctly. - CORRECT ANSWER system verifies the identity of the user. (CMA exam, adapted) Data processing activities may be classi...

CISA Chapter 2 Exam 218 Questions with Verified Answers Organizations should define IT strategies, policies, standards and operating procedures in line with... - CORRECT ANSWER organizational goals and objectives In order to provide assurance to stakeholders that IT services are aligned with the business vision, mission and objectives, top management should implement... - CORRECT ANSWER an IT governance framework The committees, made up of _____________ will examine and approve the IT s...

ITIL® 4 Foundation (Exams #1-6) Q&A_ Spring 2022-23. USE (Ctrl +F) or key words to get to your question (Answered) ITIL® 4 Foundation ( Exam #1) What is the definition of a service? Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a cha...

Service Now Certified System Administrator(CSA) Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 Service Now Certified System Administrator(CSA) NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categor...

Question 1 This cloud model is composed of five essential characteristics, three service models, and four deployment models. Please match the characteristics below with their descriptions Characteristic Description 1. Broad a. The provider’s computing resources are combined to Network serve multiple consumers using a multi-tenant model, Access with different physical and virtual resources dynamically assigned and reassigned according to consumer demand 2. Metered Access b. Consumer ...

CISA Practice Exam 559 Questions with Verified Answers It is important to understand the organization and its environment in order to effectively pinpoint the organization's key risk. One specific factor is an understanding of: - CORRECT ANSWER The organization's selection and application of policies and procedures Of the following, which is not a way to treat a risk? - CORRECT ANSWER Ignore it The three focus areas that management must address in order to govern IT include all of the...

ITIL® 4 FOUNDATION (PRACTICE EXAM #5) REVIEW QUESTIONS AND ANSWERS, 100% ACCURATE. VERIFIED/ What is the definition of service management? - -A set of specialized organizational capabilities for enabling value to customers Identify the missing word(s) in the following sentence. A user is a person who uses [?]. - -Services What is the definition of a change? - -The addition, modification, or removal of anything that could have a direct or indirect effect on services What is defined as ...