CIS ITSM
University Of Texas - Dallas
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Summary Implementing ITSM - CIS ITSM Exam 2022/23.
- Summary • 44 pages • 2023
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CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses)
What are the areas that ServiceNow provides IT services for?
ANSWER - 1. IT
2. Customer service
3. Security
4. HR
5. Business apps
What is the value of Incident Management?
ANSWER - 1. Restore service faster
2. Minimize service interruptions
3. More efficient identification, prioritization and resolution of incidents
4. Escalation to correct groups leads to faster resolution
What are Benchmarks/...
Summary
Summary Implementing ITSM - CIS ITSM Exam 2022/23.
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CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses) What are the areas that ServiceNow provides IT services for? ANSWER - 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? ANSWER - 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/...
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