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- BUSINESS 1303 Business and Professional Communication 2e Quintanilla and Wahl Instructor Resource Chapter 1: Business and Professional Excellence in the Workplace Test Bank BUSINESS 1303 Business and Professional Communication 2e Quintanilla and Wahl Instructor Resource Chapter 1: Business and Professional Excellence in the Workplace Test Bank 2
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Chapter 1: Business and Professional Excellence in the Workplace Test Bank 
 
1.	Shyness describes what type of communication apprehension? 
*a. trait 
b.	group 
c.	introverted 
d.	evaluative 
Learning objective number: 1-7 Cognitive domain: Knowledge 
Answer location: Types of Communication Apprehension Question type: MC 
 
 
2.	KEYS, a communication process designed to enhance your ability to critically assess and then improve your communication skills, stands for 
*a. know yourself, evaluate ...
This document will help you remember pharmacy conversions needed for calculations.
BUSINESS 1303 Business and Professional Communication 2e Quintanilla and Wahl Instructor Resource Chapter 1: Business and Professional Excellence in the Workplace Test Bank 
 
Chapter 1: Business and Professional Excellence in the Workplace Test Bank 
 
1.	Shyness describes what type of communication apprehension? 
*a. trait 
b.	group 
c.	introverted 
d.	evaluative 
Learning objective number: 1-7 Cognitive domain: Knowledge 
Answer location: Types of Communication Apprehension Question type: MC ...
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