management misc

Table of Contents Table of Contents 1 Instructions to Learner 3 Assessment instructions 3 Assessment requirements 6 Candidate Details 7 Assessment – SITXCCS008: Develop and manage quality customer service practices 7 Observation/Demonstration 8 Third Party Guide 9 Third party details (required information from the learner) 9 Activities 10 Activity 1A 10 Activity 1A checklist – for assessor 11 Activity 1B 12 Activity 1B checklist – for assessor 13 Activity 1C 14 Activity ...