Test Bank Operations Management 5th Canadian Edition –
Harvard University
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Exam (elaborations) Test Bank Operations Management - 5th Canadian Edition – (Stevenson et al)
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Test Bank Operations Management - 5th Canadian Edition 
Chapter 01 
1. As a service business, the operations management activities of an airline company have nothing in common 
with the operations management activities within a bicycle manufacturing company. 
True False 
2. Operations managers are responsible for managing activities and resources that produce goods and/or provide 
services. 
True False 
3. Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing ...
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