IT Essentials Chapter 14
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IT Essentials (ITE v6.0 + v7.0) Chapter 14 Exam Answers 100%.
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IT Essentials (ITE v6.0 + v7.0) Chapter 14 Exam Answers 100%. 1. What is a common responsibility of a level one call center technician?
entering a concise description of a customer problem into a ticketing system *
remotely connecting to customer devices and implementing driver and software updates
calling back customers and asking additional questions to solve the problem
receiving escalated work orders from a lower level technician
Explanation: The primary responsibility o...
Exam (elaborations)
IT Essentials (ITE v6.0 + v7.0) Chapter 14 Exam Answers 100%.
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IT Essentials (ITE v6.0 + v7.0) Chapter 14 Exam Answers 100%. 1. What is a common responsibility of a level one call center technician? entering a concise description of a customer problem into a ticketing system * remotely connecting to customer devices and implementing driver and software updates calling back customers and asking additional questions to solve the problem receiving escalated work orders from a lower level technician Explanation: The primary responsibility o...
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