USPS Postal (USPS)

Community College Of Denver

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USPS Postal Exam 421 SSA ACADEMY 2023 _ Questions & Answers

USPS Postal Exam 421 SSA ACADEMY 2023 _ Questions & Answers
Exam (elaborations) • 10 pages • 2023

Postal Service employees operate under the mandate to protect and preserve the mail placed in its: -Answer- Custody A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: -Answer- Deliver a first impression The type of communication that can enhance or contradict messages is: -Answer- Nonverbal communication The approach a Sales and...