Supply Chain

Lesson 3 Assessment – 25 marksTrue/False (10 marks)1. Outbound-to-customer logistics systems are also referred to as physical distribution. TRUE2. Materials management and physical supply are terms that cannot be used interchangeably. FALSE3. Demand management might be defined as focused efforts to estimate and manage customers’ demand, with the intention of using this information to shape operating decisions. TRUE4. The essence of demand management is to manage customer demand so that overs...

Lesson 4 Assessment – 25 marksTrue/False (10 marks)1. Customer service is anything that touches the customer. TRUE2. Firms today are beginning to use techniques such as activity-based costing to more accurately allocate costs to customers. It’s based on the specific costs of servicing a customer’s orders relative to how, how much, what, and when a customer orders. TRUE3. The identification of the product/service package for each customer segment is one of the easier activities in the CRM p...

Lesson 7 Assessment – 25 marksTrue/False (10 marks)1. Inventory handling, storage, and processing facilities help supply chains create time and place utility. TRUE2. Organizations may benefit substantially from the establishment of one or several warehouses to reduce transportation costs. TRUE3. One of the primary tradeoffs in DC design is equipment versus space. TRUE4. Hourly labor is a problem for distribution centers. FALSE5. When establishing a distribution strategy, the first and most obv...

Lesson 6 Assessment – 25 MarksTrue/False (10 marks)1. Inventory management is not as important as it has been due to other factors coming into play. FALSE2. “Batching stocks” and “cycle stocks” are the same. TRUE3. Purchase economies and transportation economies are not complementary. FALSE4. Setting safety stock levels for an organization is now a science. FALSE5. A reason to hold inventory arises when an organization anticipates that an unusual eventmight occur that will negatively i...