BUSI 2003 WEEK 4 QUIZ – QUESTION AND ANSWERS

BUSI 2003 Week 4 Quiz Which of the following statements concerning the Malcolm Baldrige award is true? Reliability refers to: The measures of quality used in manufacturing processes can be readily transferred to service operations. Customer and Market Focus contribute most of the points of the Baldrige criteria. Service quality is based on the gap between and. Which of the following matches between quality gurus and the guru’s philosophy is incorrect? Little’s Law in a manufacturing...