Servicenow CIS - HR Certification Questions And Answers Latest Top Score.
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ServiceNow CIS - HR Certification
Servicenow CIS - HR Certification Questions And Answers Latest Top Score.
What are the three current issues with HR Service Delivery? - correct answer. Staff feels disconnected
No single location to access HR services
Relies on email and phone-based interactions
How does HRSD imp...
Servicenow CIS - HR Certification
Questions And Answers Latest Top Score.
What are the three current issues with HR Service Delivery? - correct answer. Staff
feels disconnected
No single location to access HR services
Relies on email and phone-based interactions
How does HRSD improve the employee experience? - correct answer. Automates
routine tasks, provides tools to help deliver services, provides timely communication,
access to a Service Portal, and integration with other backend systems through single
platform
What are the HRSD applications? - correct answer. HR Case and Knowledge
Management, Employee Service Center, Enterprise Onboarding and Transitions (also
called lifecycle events)
Optional: HR integrations, HR performance analytics, Employee document
management
What is the HR Case and Knowledge Management Application? - correct answer.
Primary set of applications used by HR to enable case management, benefits tracking,
skills management, knowledge management and administration (groups, users, profiles)
*Also referred to has HR Core
What is the Employee Service Center application? - correct answer. The application
provides an optional way for employees to engage with HR through a self service portal
that allows access to their employee profile, request HR services, and search the HR
knowledgebase.
What is the Enterprise Onboarding and Transitions application? - correct answer.
Allows the automation and streamlining of employee onboarding and other "lifecycle
events" during and after tenure with the company
What are the benefits of scoped HR applications? - correct answer. Protect HR by
encapsulating and protecting its data and preventing interference from other
applications
, Why should HR information be contained within scoped applications? - correct answer.
HR information is generally sensitive or confidential and should only be accessed by HR
professionals. While HR runs on an IT system, IT does not need full access to the
information.
What are the components of each scoped HR application? - correct answer. Tables
(CoEs), Users/Groups/Skills, Properties, Scripts/business rules, Notifications
- None of the above are carried over from app to app, must be inserted separately
What are the different HR Administrator roles? - correct answer. HR Admin, ESC
Admin, Lifecycle event (LE) admin, Integrations admin, Document management add-in
*remember one for each app minus PA
How do HR administrator roles relate to one another? - correct answer. There is one
administrator role for each activated application. The roles may be held by a single
person based on organization size and structure. Roles are not automatically contained
under HR admin or System Admin
What is the HR admin role ID? - correct answer. sn_hr_core.admin
What is the system administrators role for HRSD? - correct answer. System
administrator helps set-up the HRSD applications and controls user creation and roles
(both at user level and group). HR admin is removed from Sys Ad roles after
implementation
Can the HR admin assign users roles or groups? Both? - correct answer. HR admin
can assign users to HR groups. HR admin cannot assign roles to either users or groups.
What is an HR case? - correct answer. Cases are how employee requests are
captured in HRSD. Equivalent of an incident or event in ITSM.
How can HR cases be generated? - correct answer. Cases can be generated by
employee request through the Employee Service Center, manually on behalf of
individual employees by an HR professional, or in bulk
When is bulk case creation used? - correct answer. Bulk case creation is best used
for situations requiring the same type of case for multiple employees such as a payroll
issue, annual recertification, or system turnover
What is the machine learning tools that can be used for case assignment? - correct
answer. Agent Intelligence can automate case assignment through machine learning.
Agent INtelligence trains on large data sets and predicts assignment rules based on
descriptions or short descriptions.
What is the HR Knowledge Base? - correct answer. The HR knowledgebase is a
repository of information to include policies and articles accessible through the
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