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ISDS 3130 LSU ONLINE SCHWARZ EXAM 2 well answered to pass

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ISDS 3130 LSU ONLINE SCHWARZ EXAM 2 well answered to pass

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  • 14 octobre 2024
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  • 2024/2025
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ISDS 3130 LSU ONLINE SCHWARZ
EXAM 2

IT outsourcing - correct answer ✔✔a process where an organization decides to contract out or sell the
firm's IT assets, people, and activities to a third-party vendor who provides and manages these assets
and services for a certain fee over a period of time



client - correct answer ✔✔the buyer is a firm that desires the technology and is also known as the
sourcing firm or outsource



vendor - correct answer ✔✔the seller is a firm that has the technology and is sometimes called the
source firm or the outsourcer



total outsourcing - correct answer ✔✔outsource all IT

advantages: consistency and stability with the same vendor for many activities and lower transaction
costs

disadvantages: vulnerable to vendor manipulation of pricing and maintenance costs and vulnerable to
loss of vendor support



transitional outsourcing - correct answer ✔✔outsource legacy systems while working on new systems

advantages: makes staff free to focus on new systems, legacy systems are mature and customers and
vendors understand, requirements and can write a sound contract

disadvantages: vulnerable to vendor manipulation of pricing and maintenance costs and vulnerable to
loss of vendor support if new system is delayed



selective outsourcing - correct answer ✔✔outsource some aspect of IT

advantages: select best of breed for an activity, create a competitive environment, flexible; adapt to
change, capitalize on organizational learning, less risky than total outsourcing

disadvantages: multiple vendors to manage and higher transaction costs associated with multiple
evaluations and contract negotiations

,reasons firms outsource - correct answer ✔✔- reduced IT costs

- improved technology and services

- business focus

- downsizing and rightsizing

- access to knowledge

- reduced capital expenditure

- vendor value proposition



IT nature - correct answer ✔✔- not a homogeneous function but comprises a wide variety of IT activities

- capabilities continue to evolve

- no simple basis for gauging IT economics

- large switching costs associated with IT sourcing decisions



client-vendor relationship - correct answer ✔✔solidified with a contract, performance management,
service level agreement; these 3 account for 72% of risks of outsourcing and the rest is dependent upon
the quality of partnership



trust - correct answer ✔✔degree of confidence and willingness between partners (partnership quality)



business understanding - correct answer ✔✔degree of understanding of behaviors, goals, and policies
between partners (partnership quality)



benefit/risk share - correct answer ✔✔degree of articulation and agreement on benefit and risk
between partners (partnership quality)



conflict avoidance - correct answer ✔✔degree of compatibility of activities, resource share, and goals
between partners (partnership quality)



commitment - correct answer ✔✔degree of the pledge of relationship continuity between partners
(partnership quality)

, outsourcing success - correct answer ✔✔- 2/3 outsourcing contracts fail

- 24% of companies will terminate their contracts



cloud survey - correct answer ✔✔- 18% of companies use public cloud

- 6% of companies use private cloud

- companies use 6 clouds on average; 3 public and 3 private



challenges of the cloud - correct answer ✔✔- lack of expertise

- security

- compliance

- managing multiple cloud services

- managing costs

- complexity of building a private cloud

- governance

- performance



cloud management assessments - correct answer ✔✔- sourcing

- purchasing

integration with portfolio

- usage

- when to get rid of

(governance)



management of cloud services - correct answer ✔✔- IT department

- departments themselves such as marketing and finance

- enterprise cloud service broker

- bring your own device

(governance)

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