prosper, suffer - Answers Followers ______ under effective leaders and _________ under ineffective
leaders, whatever the context.
Communication - Answers Leadership is best understood from a ________________ standpoint.
Tangible tool - Answers Leaders use communication as their most ___________ ___________ for
achieving desired outcomes.
Symbols - Answers abstract, arbitrary, and ambiguous representations of reality agreed upon by others
Communication - Answers Is based on the transfer of symbols, which allows individuals to create
meaning.
Symbols - Answers Not only create reality but also enable us to communicate the past, present, and
future.
Purposive and goal driven - Answers Symbolic communicatio is _____________.
Features of Human Communication - Answers 1. Leaders us symbols to create reality
2. Leaders communicate about past, present, and future
3. Leaders make conscious use of symbols to reach their goals
Components of Human Communication - Answers 1. Comm. is not a thing, it's a process
2. Comm. is not linear, it's circular
3. Comm. is complex
4. Comm. involves the total personality
Complexity of Communication - Answers Who you think you are
Who they think you are
Who they think they are
Who you think they are
Who you think the other person sees you as
Who they think you see them as
, Leadership - Answers Is one of the most observed and least understood phenomena on earth.
Four Primary Themes of Leadership - Answers 1. Who you are
2. How you act
3. What you do
4. How you work with others
Leadership - Answers Is a human (symbolic) communication that modifies the attitudes and behaviors
and others in order to meet a shared group goal and needs
Leaders - Answers When we think of ____________, we recall times of turbulence, conflict, innovation,
and change.
Managers - Answers When we think of ___________, we recall times of stability, harmony,
maintenance, and constancy.
Managers - Answers Mobilize people through organizing and staffing
Leaders - Answers Mobilize others by aligning people
Management - Answers =orderly results
Leadership - Answers =useful change
Ethical, serve - Answers Leaders should be ________ and __________ the common good.
Shared Leadership - Answers group and organizational members share the responsibility for achieving
collective goals.
Leaders - Answers exert a greater degree of influence and take more responsibility for the overall
direction of the group.
Followers - Answers are more involved in implementing and carrying out the work.
higher, higher - Answers The ___________ the level of leadership, the _________ the demand for
communication.
Willingness to communicate - Answers scale to measure the predisposition to talk in a variety of
situations
Storytelling - Answers One of the primary ways in which leaders shape reality is through
Stories and events - Answers Leaders use ______________________ to help [followers] understand the
world, themselves, and other groups, as well as identify or solve problems.
Interactive - Answers leadership is an ______________ endeavor largely shaped by narrative
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