Management 301 Exam #2 Umass || with 100% Error-free Solutions.
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Management 301
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Management 301
Organization correct answers A consciously coordinated social unit consisting of
1. a group of people
2. Working Together
3. In a division of labor
4. For a common purpose
Manager correct answers The person responsible for the work performance of others
Plan, organize, lead,, control
Wh...
Management 301 Exam #2 Umass || with 100% Error-free
Solutions.
Organization correct answers A consciously coordinated social unit consisting of
1. a group of people
2. Working Together
3. In a division of labor
4. For a common purpose
Manager correct answers The person responsible for the work performance of others
Plan, organize, lead,, control
What is Management? correct answers 1.The pursuit of organizational goals efficiently and
effectively by
2. Integrating the work of people through
3. Planning, organizing, leading, and controlling the firm's resources
Planning correct answers A process of defining goals, establishing strategy, and developing plans
to coordinate activities
A Plan is? correct answers Program of future activities designed to achieve objectives
Organizing correct answers The process of determining
1. What tasks are to be done
2. who is to do them
3. How the tasks are to be grouped
4. who reports to whom
5. where decisions are to be made
Leading correct answers Getting others to do things they otherwise would not do
Creating a common vision
motivation, inspiration, communication
Controlling correct answers Monitoring activities to ensure they are being accomplished as
planned and correcting any significant deviations
Step 1: Set Standards
Step 2: Measure Performance
Step 3: Compare actual to standards
Step 4: Take Corrective Action
Social Responsibility correct answers The obligation, beyond economic and legal, of a firm to
pursue long-terms goals that are good for society
The Classical View- Milton Friedman correct answers The first priority of business is to
maximize profits for the share holder
,The Socioeconomic View- Edward Freeman correct answers -Profit Maximization is the second
priority of business
The first is ensuring its survival
Morality correct answers Morality is an organized set of values about what is right and or wrong,
good and or bad
Ethics correct answers are norms that guide moral choices in our behavior and our relationships
with others
define standards or codes of behavior expected by the group to which the individual belongs
Morals correct answers Define personal character, while ethics stress a social system in which
those morels are applied
Lawrence Kohlberg believed and was able to demonstrate through studies that correct answers
People progressed in their moral reasoning (i.e., in their bases for ethical behavior) through a
series of stages.
He believed that there were six identifiable stages which could be more generally classified into
three levels.
The stages include growth from self-centeredness to other-centeredness.
The capacity to reason also grows from reliance on external authority - to fidelity - to
internalized values
Challenges of Being a exceptional manager correct answers Competitive advantage: Staying
ahead of rivals
Managing for diversity
globalization
information technology
ethical standards
sustainability - 'Green business'
our own happiness & life goals
Competitive advantage: Staying ahead of rivals correct answers Responsiveness to customers, b.
Innovation, c. quality, efficiency
Managing for Diversity correct answers Ethnic minorities: whites will decrease from 66% in
2008 to 46% by 2050; 20% of US citizens will be 65 years or older by 2030, will number 88 mill
by 2050 vs. up from 38 mill in 2008
Ethics correct answers Social standards of right and wrong that influence behavior
Values correct answers Relatively permanent and deeply held underlying beliefs and attitudes
that help determine a person'a behavior
, Corporate Social Responsibility correct answers The expectation society has of corporations to
engage in activities that go beyond their normal economic and legal obligations in order to
contribute to greater societal benefit
Carroll Theory correct answers Order of Carroll beliefs
Discretionary-be a good corp citizen
Ethical-be ethical
Legal- obey the law
Economic-be profitable
The New Diversified Work Place correct answers Diversity represents all the ways people are
unlike and alike in terms of
1. Age
2. Gender(glass ceiling)
3. Race/ethnicity
4. Religion
5. Sexual orientation
6. Ability
7 Socio-economic background
Barriers to Diversity correct answers Stereotypes and prejudicies, ethnocentrism
Fear of reverse discrimination
Resistance to diversity program priorities
Unsupportive social atmospheres
lack of support for family demands
lack of support for career-building steps
Pyramid Power: Levels and areas of management correct answers Top Managers
Middle Managers
First Line Managers
Non-managerial personnel
Top managers correct answers managers report to board
Middle Managers correct answers Managers report to him and also reporting to managers
First-Line Managers correct answers in charge of non managerial employees
Non managerial personnel correct answers do not manage anyone
Interpersonal roles correct answers Managers interact with people inside and outside their work
units.
Figurehead leader, liaison
Informational roles correct answers managers receive and communicate information
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