Positive Interpersonal Dynamics - Answer when two parties know each other, have mutual respect and affection, and enjoy interacting with one another
Negative Interpersonal Dynamics - Answer when two parties dislike one another, do not have mutual respect, and do not enjoy interacting with ...
MNGT 3100 - Exam 3 Wesson Prep Exam
Questions 100% Well Answered.
Positive Interpersonal Dynamics - Answer when two parties know each other, have mutual respect and
affection, and enjoy interacting with one another
Negative Interpersonal Dynamics - Answer when two parties dislike one another, do not have mutual
respect, and do not enjoy interacting with one another
Outcomes of Interpersonal Behaviors - Answer 1. satisfaction of social needs
2. social support
3. source of organizational synergy
4. source of conflict
Communication - Answer the process of transmitting information from one person or place to another
Effective communication - Answer The process of sending a message in such a way that the message
received is as close in meaning as possible to the message intended
Interpersonal communication roles - Answer figurehead, leader, liaison
Informational communication roles - Answer spokesperson, monitor, disseminator
Decisional Communication Roles - Answer entrepreneur, disturbance handler, negotiator
Wheel Communication - Answer spokes with leader in the middle
Y communication - Answer Where people report up to a superior, who in turn has a dual reporting
relationship to two separate superiors
,Circle communication network - Answer Circle
Chain Communication - Answer starts at the top of the organization and then flows down to the
bottom
All Channel Communication - Answer provides member satisfaction
Nonverbal communication - Answer Any communication exchange that does not use words or uses
words to carry more meaning than the strict definition of the words themselves
Individual Barriers to Effective Communication - Answer conflicting or inconsistent signals, credibility
about the subject, reluctance to communicate, poor listening skills, predispositions about the subject
Organizational barriers to effective communication - Answer - Semantics
- Status or power differences
- Different perceptions
- Noise
- Overload
- Language differences
Individual skills for overcoming communication barriers - Answer Develop good listening skills,
encourage 2 way communication, be aware of language and meaning, maintain credibility, be sensitive
to other's perspectives
Organizational skills for overcoming communication barriers - Answer Follow up, regulate information
flows, understand richness of media
Key principles of effective communication - Answer 1. Maintain or enhance self-esteem
2. Listen & respond with empathy
3. Ask for help & encourage involvement
4. Share thoughts, feelings & rationale
, 5. Provide support without removing responsibility
Organizing - Answer Deciding how best to group organizational activities and resources
Organization structure - Answer the set of building blocks that can be used to configure an organization
Job design - Answer The determination of an individual's work related responsibilities
Job Specialization (Division of Labor) - Answer the degree to which the overall task of the organization
is broken down and divided into smaller component parts
Benefits of Job Specialization - Answer -workers can become proficient at a task
-transfer time between tasks is decreased
-specialized equipment can be more easily developed
-employee replacement becomes easier
Limitations of Job Specialization - Answer -boredom and dissatisfaction with mundane tasks
-anticipated benefits do not always occur
Job rotation - Answer systematically moving workers from one job to another
Job enlargement - Answer An increase in the total number of tasks workers perform
job enrichment - Answer increasing the number of tasks in a particular job and giving workers the
authority and control to make meaningful decisions about their work
Work teams - Answer allows an entire group to design the work system it will use to perform an
interrelated set of tasks
Skill variety - Answer the number of different activities performed in a job
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