OB Guzman Exam 1
Benefits of People-Centered Practices - People-centered practices are associated with significantly higher profits and lower employee
turnover.
Seven People-Centered Practices
1. Job Security: Ensures employee trust and reduces the fear of layoffs.
2. Careful Hiring: Focu...
- People-centered practices are associated with significantly higher profits and lower employee
turnover.
Seven People-Centered Practices
1. Job Security: Ensures employee trust and reduces the fear of layoffs.
2. Careful Hiring: Focuses on selecting individuals who fit well with the company culture.
3. Power to the People: Encourages decentralization and the establishment of self-managed teams.
4. Generous Pay for Performance: Rewards employees based on their performance.
5. Lots of Training: Provides ongoing development opportunities for employees.
6. Less Emphasis on Status: Fosters a collaborative "we" culture and reduces hierarchy.
7. Trust Building: Promotes openness by sharing critical information within the organization.
Importance of Job Security
- Job security eliminates fear of layoffs, leading to a more focused and motivated workforce.
Importance of Careful Hiring
- It emphasizes the need for employees to align with the company culture, enhancing workplace
harmony and productivity.
Emphasizing Power to the People
- Achieved through decentralization and empowering self-managed teams, allowing employees to take
charge of their work.
Importance of Less Emphasis on Status
- Helps build a collective identity and camaraderie among employees, fostering teamwork.
, Building Trust
- Trust can be built through transparent communication and sharing critical organizational information.
Organizational Behavior (OB)
- An interdisciplinary field focused on understanding and managing people at work, analyzing behavior
on three levels: individual, group, and organizational.
Three Basic Levels of Analysis in OB
1. Individual: Examining personal motivations and behaviors.
2. Group: Understanding dynamics within teams.
3. Organizational: Assessing broader cultural and structural influences.
Edward E. Lawler III
- Developed the "virtuous career spiral" model, illustrating how OB skills can lead individuals toward
career success.
The Human Relations Movement
- Highlights the importance of fostering good human relations to enhance worker productivity;
emphasizing that "a satisfied employee is a hardworking employee."
McGregor's Theory X and Theory Y
- Theory X: Assumes people dislike work, require close supervision, and prefer to be directed.
- Theory Y: Views work as a natural activity; people are capable of self-direction, commitment to
objectives, and possess intrinsic motivation and creativity.
The Deming Legacy
- Focuses on training in statistical process control, teamwork, and leadership, advocating for continuous
improvement and removal of barriers to quality.
Total Quality Management (TQM)
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