ARE 5.0. PJM Project Execution and
Quality Control
Employee Timesheets - answerMain source of financial and schedule tracking
information. These help generate multipliers and financial ratios as well as create
historical data to estimate new fees.
Scope Creep - answerThe result of uncontrolled changes to the original list of services
set forth in the owner-architect agreement.
Causes of Scope Creep - answer-Abundant "Minor" Requests
-Project Perfection Syndrome
-Employees not aware of services in original agreement.
How to avoid Scope Creep - answerAlways compare work to what was agreed in the
contract using a detailed work plan. The work plan should be created before B101 is
signed.
Quality Control (aka Quality Management, Quality Planning, or Quality Assurance) -
answerAn organized set of procedures, systems and tools established by an office that
aid in meeting the expectations of the client, maintaining a high level of professional
service, and reducing risks and liabilities.
Two aspects of quality - answer1. That which is normally expected of an architect
2. That which is defined by the client
Programming phase (quality) - answerPhase in which client's needs and expectations
should be clearly defined.
Two methods of achieving quality - answer1. Process - Making sure tasks are
performed carefully
2. Checking - Making sure finished project is correct before it is delivered to end user.
Advantages of a quality control program - answer1. Fewer errors
2. Reduced exposure to risk
3. More efficient practice
4. Improved service
, Establishing a quality control program - answer1. Top management must support
program
2. One person or committee responsible
3. All employees give input
4. Review past problem areas
5. Set priorities and schedule for action
6. Maintain and use continually
Checklist (QC Techniques) - answerA list of things that need to be considered or
accomplished in order to complete a particular task. Useful for getting consistence and
quality in tasks that must be completed on every project.
Process-based Systems (QC Techniques) - answerAutomates a procedure so that a
task can be performed accurately and consistently with little human intervention. For
instance, PM or Financial Management Software, or BIM software that can detect
clashed in building systems.
Quality Management Meetings (QC Techniques) - answerMeetings held at regular
intervals to determine whether problems are being solved and whether the job is
proceeding according to the client's and design firm's expectations. Also used to review
work in progress.
Program (QC Techniques) - answerWritten record defining client's goals, needs and
expectations. Document that allows architect judge whether project is meeting client's
expectations.
Staffing (QC Techniques) - answerHaving the correct people engaged in a project. Their
Knowledge, skill, experience and diligence is important to quality control. They benefit
from in house training and mentoring.
Quality Circles (QC Techniques) - answerA small group of employees who meet
regularly to identify, analyze and solve problems related to their particular sphere of
work. Number of participants ranges from 6 to 10. Membership is voluntary. Meets
about once a week. Most often valuable for large firms.
Steering Committee (QC Techniques) - answerRepresentatives from major departments
and top management who's purpose is to guide the quality circle program, set goals,
monitor progress, and make sure program is consistent with goals of the firm.
Quality Circle Actions (QC Techniques) - answer1. Problem areas are identified
2. Ideas and problems are discussed
3. Solutions developed
4. Solutions presented to Steering Committee
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