Figurehead correct answers symbolic head; required to perform a number of routine duties of a legal or social nature
(Mintzberg's Managerial Roles ; Interpersonal)
Leader correct answers responsible for the motivation and direction of employees
(Mintzberg's Managerial Roles ; Interpersonal)
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MGT 325 Exam 1 || WITH 100% CORRECT ANSWERS.
Figurehead correct answers symbolic head; required to perform a number of routine duties of
a legal or social nature
(Mintzberg's Managerial Roles ; Interpersonal)
Leader correct answers responsible for the motivation and direction of employees
(Mintzberg's Managerial Roles ; Interpersonal)
Liason correct answers maintains a network of outside contacts who provides favors and
information
(Mintzberg's Managerial Roles ; Interpersonal)
Monitor correct answers Receives a wide variety of information; serves as a nerve center of
internal and external information of the organization
(Mintzberg's Managerial Roles ; Informational)
Disseminator correct answers transmits information received from outsiders or from other
employees to members of the organization
(Mintzberg's Managerial Roles ; Informational)
Spokesperson correct answers transmits information to outsiders on organization's plans,
policies, actions and results; serves as expert on organizations industry
(Mintzberg's Managerial Roles ; Informational)
Entrepreneur correct answers searches organization and its environment for opportunities and
initiates projects to bring about the change.
(Mintzberg's Managerial Roles ; Decisional)
Disturbance Handler correct answers responsible for corrective action when organization
faces important, unexpected disturbances
(Mintzberg's Managerial Roles ; Decisional)
Resource Allocator correct answers makes or approves significant organizational decisions
(Mintzberg's Managerial Roles ; Decisional)
Negotiator correct answers responsible for representing the organization at major negotiations
(Mintzberg's Managerial Roles ; Decisional)
Organizational Behavior (OB) correct answers a field of study that investigates the impact
that individuals, groups, and structure have on behavior within organizations for the purpose
of applying such knowledge toward improving an organization's effectiveness.
Dimensions of Diversity correct answers *Organizational*: (Functional level, work field,
division/department, seniority, work location, union affiliation)
*External*: (Geographical location, income, habits, religion, education, work experience,
appearance, marital status)
*Internal*: (age, gender, race, ethnicity, sexual orientation, physical ability)
, 2 major types of workplace diversity correct answers *Surface-level diversity*: differences in
easily perceived characteristics such as gender, race, ethnicity, etc. that do not generally
reflect the ways people think or feel but may activate stereotypes
*Deep-level diversity*: differences in values, personality and work preferences that become
progressively more important for determining similarity as people get to know one another
3 components of attitude correct answers Cognitive = evaluation (the opinion or belief
segment of an attitude)
Affective = feeling (the emotional or feeling segment of an attitude)
Behavioral = action (an intervention to behave in a certain way toward someone or
something)
Emotions vs Moods correct answers *Emotions*: intense feelings that are directed at
someone or something
*Moods*: less intense feelings that lack a contextual stimulus and last longer than emotions
Myers-Briggs Type Indicator (MBTI) correct answers Extraverted vs Introverted
Sensing vs Intuitive
Thinking vs Feeling
Judging vs Perceiving
Extraversion correct answers describes sociability, gregariousness, and assertiveness
-higher performance
-leadership
-higher job and life satisfaction
Aggreeableness correct answers describes someone who is good natured, cooperative and
trusting
-higher performance
-lower levels of deviant behavior
Emotional Stability correct answers describes someone who is calm, self confident, and
secure vs. nervous, depressed and insecure
-higher job/life satisfaction
-lower stress levels
Openness to Experience correct answers characterizes someone in terms of imagination,
sensitivity and curiosity
-training performance
-enhanced leadership
-more adaptable to change
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