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Medical Office Management Exam Questions and Correct Answers
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Medical Office Management Exam Questions and Correct AnswersMedical Office Management Exam Questions and Correct Answers
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Medical Office Management Exam Questions and Correct Answers .1.The single most critical factor for an outstanding medical practice, patient loyalty, can be achieved by embracing principles embodies in which of the following acronyms? - Correct Answer SHARE
2.Patient loyalty via adoption of the SHARE principles needs to be part of the office
culture adopted by which of the following groups? - Correct Answer All of the above
3.Which of the following would NOT be an appropriate management philosophy to achieve the goals of an outstanding medical practice? - Correct Answer focusing on individual achievement and personal satisfaction in the office setting
4.The first step I the flow of work in a modern medical office is...? - Correct Answer patient registration
5.If a patient has been seen by a physician in the same practice and the same specialty within the past 3 years, or if a physician from the practice has seen the patient previously in the hospital, the patient is termed...? - Correct Answer established
6.Which of the following technologies is used by some physicians to dictate directly
into a laptop or other device and then to print out the report generated by the software to file in the paper record? - Correct Answer Voice recognition technology
7.The resource containing codes that describe the conditions that required the services and support the medical necessity of the procedures rendered by the practice is called ... - Correct Answer International Classification of Diseases (ICD)
8.Many claims are sent to payers electronically in batches, so once the practice management system is updated, the claims in a queue waiting for transmission to a (n)...? - Correct Answer Claims clearinghouse
9.Which of the following does NOT occur after the submission of a claim? - Correct
Answer The biller checks to see if the patient is still eligible under that payer's plan
10.In a mid-sized practice, the office or practice administrator ideally has a college degree, medical office supervisory experience, and which of the following credentials? - Correct Answer RHIA, RHIT, RN
P a g e 1 | 9 11.With regard to use of coders and billers, a practice should consider using an RHIT, a certified coder, specialist, Physician - based (CCS-P) or a certified professional coder (CPC) unless they practice uses a... - Correct Answer Superbill
12.The coder-biller can sometimes function as an auditor to investigate a case where the physician maybe questioned as to the _____ of a billed procedure. - Correct Answer medical necessity
13.Generally, when a physician assistant (PA) or an advanced registered nurse practitioner (ARNP) is employed by a practice these professionals... - Correct Answer work under the supervision of a physician who must be immediately available
14.A receptionist with excellent people skills is often the first person to impress the patient that the practice is... - Correct Answer patient centric
15.An office or practice administrator who stays tuned to the external environment so that he or she can start planning for changes and obtaining early input from the staff before new mandates must be implemented is often characterized as being - Correct Answer proactive
16.A document often filled out by the physician that contains a list of the most common diagnostic and procedure codes for they practice is called a ______ - Correct Answer super bill
17.A patient who has not been seen by physician in the same practice and of the same specialty within the past three years is said to be ______ - Correct Answer new
18.A ______ is a service that checks the claim for accuracy and once it is free of errors it's the claims to the appropriate payer in batches - Correct Answer cleaning
19.If there is still a balance after the Builder has applied payments and written off any charges in excess of the _____ for a particular pair this system moves the balance into a queue to await patient billing - Correct Answer allowed amount
20.Individuals who are licensed to perform certain procedures or services without the immediate supervision of a physician are known as _____ or _____ - Correct Answer PA & ARNP
21.Which of the following is not one of the traditional functions of management used by practice managers to support the mission of the practice? - Correct Answer competing
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