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Illustrated Course Guides Written Communication - Soft Skills for a Digital Workplace 3rd Edition by Jeff Butterfield - Test Bank
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Test Bank For Illustrated Course Guides Written Communication - Soft Skills for a Digital Workplace 3rd Edition by Jeff Butterfield
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Part 1: Communicating with E-Mail and Memos
1. E-mail is the most popular way to exchange information in organizations.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Written Communication 1
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM
2. Memos are generally shorter, more immediate, and less formal than e-mail messages.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Written Communication 2
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM
3. To keep from being blocked by spam filters, avoid exclamation points and words in all caps in your e-mail messages.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Written Communication 4
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM
4. If you need to discuss more than one topic send them, in a clearly listed manner, in one e-mail message.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Written Communication 6
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name Clas Dat
: s: e:
Part 1: Communicating with E-Mail and Memos
DATE MODIFIED: 5/3/2016 4:01 PM
5. Unlike e-mail, you should only send memos to others within your organization.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Written Communication 8
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM
6. Make sure to include a deadline when you write a bad-news message.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Written Communication 14
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM
7. If you cannot answer the questions or comply with the request in the request message, write a bad-news message.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Written Communication 12
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM
8. In 2008, the average e-mail user in an organization received about 50 messages a day.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Written Communication 17
QUESTION TYPE: True / False
Copyright Cengage Learning. Powered by Cognero. Page 2
, Name Clas Dat
: s: e:
Part 1: Communicating with E-Mail and Memos
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM
9. A(n)____________________ is communication composed on and sent with electronic mail technology.
ANSWER: e-mail message
POINTS: 1
REFERENCES: Written Communication 2
QUESTION TYPE: Completion
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM
10. Use the ____________________ field to send copies of your message to others without displaying their e-mail
addresses.
ANSWER: Blind carbon copy
Bcc
POINTS: 1
REFERENCES: Written Communication 6
QUESTION TYPE: Completion
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM
11. A(n) ____________________ message asks for information or action from someone else.
ANSWER: request
POINTS: 1
REFERENCES: Written Communication 10
QUESTION TYPE: Completion
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM
12. When you use the ____________________ feature in your e-mail program, the program usually inserts “Re:” at the
beginning of the Subject line, then inserts the original subject text.
ANSWER: Reply
POINTS: 1
REFERENCES: Written Communication 12
QUESTION TYPE: Completion
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM
Copyright Cengage Learning. Powered by Cognero. Page 3
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