MGMT Principles of Managements Canadian 3rd Edition by Williams - Test Bank
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Chapter 2 Organizational Environments and Cultures MULTICHOICE
1. What are the two types of external organizational environments? (A) general and specific
(B) public and private
(C) global and national
(D) organizational and interpersonal A...
1. What is the term for getting work done through others?
(A) management
(B) planning
(C) organizing
(D) strategizing
Answer : (A)
2. Ruth was hired to be the second-in-command at Graham Mailing Services. She was told
that her job was to deal with the employees to make sure they met the customers' mailing
specifications. She has not been instructed on how to run machines or in any other technical
area. What is her position?
(A) marketing
(B) relationship control
(C) management
(D) strategizing
Answer : (C)
3. A manager strives to accomplish tasks that help fulfill organizational objectives. What is
the manager trying to improve?
(A) organizational efficiency
(B) organizational effectiveness
(C) organizational functionality
(D) organizational productivity
Answer : (B)
4. The response to the 2016 Fort McMurray, Alberta wildfires was reportedly hampered by
incompatible radio systems between different agencies. Which concept would a manager
use to resolve this situation?
,(A) operations
(B) management
(C) effectiveness
(D) efficiency
Answer : (D)
5. What is the term for the accomplishment of tasks that help fulfill organizational
objectives?
(A) optimizing
(B) satisficing
(C) efficiency
(D) effectiveness
Answer : (D)
6. To achieve its goal of increased market share, a coffee and donut shop launched a
program in London, Ontario, that awards grade-school students a free donut for every "A"
on their report cards. What management function was used to create this program?
(A) controlling
(B) leading
(C) planning
(D) organizing
Answer : (C)
7. Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its
chocolate bars were not suitable for the Indian markets because the candy became messy
from sitting in direct sunlight without the benefit of air conditioning. Nestlé adopted an
innovative strategy and developed Chocostick, a liquid chocolate that is now very popular.
Which management function did Nestlé use to solve its problem?
(A) planning
(B) controlling
(C) organizing
, (D) leading
Answer : (A)
8. What management function is being engaged when a manager is determining
organizational goals and the means for achieving them?
(A) planning
(B) organizing
(C) leading
(D) controlling
Answer : (A)
9. A recently opened bakery's 2018 objectives were to increase its revenues by at least 15
percent and reduce its net losses by at least 25 percent. According to your textbook, what
management function would be instrumental in setting and meeting these goals?
(A) leading
(B) planning
(C) organizing
(D) controlling
Answer : (B)
10. A manager is monitoring progress toward goal achievement, and taking corrective
action when needed. What management function is being engaged?
(A) leading
(B) controlling
(C) planning
(D) organizing
Answer : (D)
11. A business school administrator is determining what classes will be offered, in which
rooms, and who will teach each class. What management function is involved in this work?
(A) planning
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