Autre
BUSI 411 Quiz Quality Management & Managing Waiting Lines
- Cours
- Établissement
Quiz: Quality Management & Managing Waiting Lines 1. If customer satisfaction does not always lead to customer loyalty, firms may need to focus additional effort on __________ strategies. a) remediation b) retention c) rework d) repatriation e) reprocessing 2. ISO 9000 currently stresses __...
[Montrer plus]