(Human Relations 4e Marie Dalton Dawn Hoyle, Marie Watts)
(Instructor Manual)
Teachers Manual – 4th Edition
Chapter 1
Human Relations:
The Key to Personal and Career Success
FOCUS
The overall goal of the fourth edition of Human Relations is to provide relevant
content and activities that will enable students to embrace 21st century skills,
integrate new ideas/change, offer new solutions, and apply a global perspective to
issues so that they may in turn produce new knowledge, services, processes, and
products. The Partnership for 20th Century Skills called for skill in interacting
competently and respectfully. The purpose of this chapter is to introduce students
to the study of human relations and help them appreciate the role human relations
skills play in their personal and career success. The development of human
relations in business occurred for reasons that are equally valid in 21st century
organizations. Therefore, the history of management practices is traced to give
the student an understanding of how human relations became important to
business.
21st century competencies and individual responsibilities in a 21st century
organization are discussed. An explanation of the changes that occur in businesses
is presented to assist students in understanding what they must be prepared to
contribute to the organization and why their contribution is essential. Perhaps the
most important aspect of this chapter is that students see connections among
numerous forces, their responsibilities and how they fit in the overall organization.
CHAPTER PREVIEW
OBJECTIVES
After studying this chapter, you should be able to:
1.1 Explain what human relations is.
1.2 Discuss the importance of human relations to organizations and
careers.
1.3 Trace the development of human relations in business.
1.4 Discuss 21st century competencies and your responsibilities in a
21st century organization.
1.5 Explain which outside forces can affect organizations.
,TEACHING-LEARNING SUGGESTIONS
Supplementary Exercise 1.1 (Getting Acquainted Interviews)
Explain that participants are to look around the room, select the person who looks
most interesting, and pair up. Pairs are to spend 10 minutes interviewing each
other, person A interviewing person B for 5 minutes and then reversing roles.
Interviewers can ask anything but must be willing to answer the same question.
Interviewees can choose not to answer a particular question.
At the end of 10 minutes, ask for the person who feels that he/she interviewed the
most interesting person to begin by introducing that person to the rest of the class.
Then, the person introduced introduces his/her partner. Continue by asking for the
next volunteer, being careful to pull from all sides of the room. After all are
introduced, ask volunteers to name as many participants as possible and give an
interesting fact about each.
Answers to Jump Start
• Student answers will vary but should focus on the ethics of the matter and
the point that human relations skills can help provide insight into how and
why people think and act as they do.
• Student answers will vary but should focus on ethics and responsibilities.
1.1 Human Relations Definition and Study
Human Relations Definition and System
Human relations is the study of relationships among people and how they
interact. It looks at how this knowledge can be used to improve personal, job,
and career effectiveness. Broadly, it includes all types of interactions, KeyPoint
including conflicts, collaborations, and groups. Effective human relations is a Human
combination of knowledge, experience, skills, and attributes. Collectively, relations, the
these traits enable you to perform effectively. It involves cognitive skills, study of
relationships
relationship skills, and personal capabilities. Examples of your cognitive skills
among people,
are decision making, problem solving, critical thinking, creativity, and will help you
innovation. Your relationship skills include influence and negotiation, interact
communication, listening, and trust building. Personal capabilities refer to effectively with
your adaptability, flexibility, and resiliency, your degree of integrity and others.
honesty, and your approach to self-development.
Human relations skills can help people achieve their personal and
professional goals and help them contribute to organizational goals.
What Human Relations Is Not
If you are practicing human relations effectively, you:
• Are strong and self-confident—but not overbearing
• Are modest—but not timid or self-effacing
• Are considerate of others—while keeping in mind both your own and
your organization’s needs
, • Show an interests in other people and talk about topics that interest
them—without prying into their personal business
• Listen—while still contributing your comments
• Are thoughtful—but not lazy or slow to action
• Are confident—but not unwilling to change or learn from errors
• Are able to relax—but remain focused
A Systems Approach to Studying Human Relations
Human relations and organizational productivity are the sum total of six parts.
These are all connected to each other, and each part affects the whole and at
least one other part. Each part, in turn, is made up of a number of actions or
behaviors:
• External factors—Such as mergers, changing technology, and
demographic shifts
• Factors in the organization—Such as leadership, power, diversity,
protocol, goals, structure, and culture
• Factors in the job—Such as adoption of new technology
• Manager—Such as this person’s managerial style
• Group—Such as how the group approaches decision making, teamwork,
or conflict management
• Individual—Such as this person’s learning and management of his or
her feelings and those of others (emotional intelligence). His/her
attitudes, perception, motivation, and communication ability/style.
Ethics, etiquette, career advancement strategies, and goal setting.
Openness to change, respect for employee rights, and work/life
balance
Answers to Ask Yourself
1. Human relations is the study of relationships among people, how they
interact, and how this knowledge can be used to improve their personal,
job, and career effectiveness. It can help you at work and in your personal
life by helping you understand why beliefs, attitudes, and behaviors can
sometimes create relationship problems for you.
2. A system is a set of interrelated elements or parts that function as a whole.
All parts are connected to all other parts and are affected by at least one
other part, and each part affects the whole. Student answers will vary re
possible systemic effects from these relationships but should focus on the
elements in the model.
3. Student answers will vary but should identify the specific behavior that led
to the situations and what they can learn from them.
1.2 Why Human Relations Is Important
Effective human relations skills contribute to organizational and individual
success.
Answers to In the News
1. Student answers will vary.
, 2. Human relations is important both to the employer and the employee. It
can help provide job security and career enhancement.
Importance of Human Relations to Organizations
Teaching Master 1.1
Use the prepared teaching master to discuss Characteristics of 21st C
Organizations (taken from Figure 1.2 in text).
Employers want to feel confident that you’ll treat customers and coworkers
professionally, will speak, listen, and contribute in meetings, and will use
etiquette and other aspects of human relations skills. Organizations today
are faced with serious challenges that require effective use of their
resources. People are their most important resource. Because jobs are
becoming more interdependent, organizations need people who can
cooperate, collaborate, and produce results by working with others.
Importance of Human Relations to Your Career
If you interact well in a variety of relationships, you’re more likely to be
able to influence others and achieve success. In fact, effective human
relations skills may be the greatest contributor to the success or failure of
your career.
Where Human Relations Starts
Ask students to discuss their outcomes and reactions to the human
relations quiz.
Building your human relations skills starts with you—with understanding
your own mental and emotional makeup and your effect on others.
Knowing yourself, your values, and your principles will help you
understand others, practice effective human relations, and achieve your
goals.
Answers to Ask Yourself
1. Most people are fired from their jobs because they do not get along with
others or they have poor work habits. Student answers will vary regarding
human relations skills they will need and why but should reflect
understanding of the chapter thus far.
2. Both are important in getting the job initially, with human relations skills
becoming more important as you move up. Where you are on your career
ladder may make a relative difference, but human relations skills will
always be important at every level.
3. Students responses will vary but should reflect understanding of the
question and answer in #2 above and the content of the chapter.
1.3 Development of Human Relations
An appreciation for human relations developed as businesspeople looked for new
ways to increase productivity as the economy evolved.
