TEST BANK
Mosby’s Canadian Textbook for the Support Worker
Sheila A. Sorrentino, PhD, RN and Leighann Remmert, MS, RN
4th Edition
,Table of Contents
Chapter 01 The Role of the Support Worker 1
Chapter 02 The Canadian Health Care System 10
Chapter 03 Workplace Settings 21
Chapter 04 Health, Wellness, Illness, and Disability 32
Chapter 05 Interpersonal Communication 42
Chapter 06 Working With Others Teamwork, Supervision, and Delegation 53
Chapter 07 Managing Stress, Time, and Problems 65
Chapter 08 Ethics 75
Chapter 09 Legislation The Client’s Rights and Your Rights 86
Chapter 10 Caring About Culture and Diversity 97
Chapter 11 Working With Clients and Their Families 109
Chapter 12 Promoting Client Well-Being, Comfort, and Sleep 121
Chapter 13 Medical Terminology 132
Chapter 14 Client Care Planning, Processes, Reporting, and Recording 141
Chapter 15 Measuring Height, Weight, and Vital Signs 152
Chapter 16 Abuse Awareness 162
Chapter 17 Body Structure and Function 173
Chapter 18 Growth and Development 186
Chapter 19 Caring for Mothers and Infants 196
Chapter 20 Caring for the Young 207
Chapter 21 Caring for Older Adults 218
Chapter 22 Safety 228
Chapter 23 Preventing Infection 240
Chapter 24 Skin Care and Prevention of Wounds 254
Chapter 25 Body Mechanics Moving, Positioning, Transferring, and Lifting the Client 266
Chapter 26 Exercise and Activity 277
Chapter 27 Rehabilitation Care 287
Chapter 28 Nutrition and Fluids 296
Chapter 29 Enteral Nutrition and Intravenous Therapy 309
Chapter 30 Personal Hygiene 320
Chapter 31 Grooming and Dressing 335
Chapter 32 Urinary Elimination 346
Chapter 33 Bowel Elimination 357
Chapter 34 Beds and Bed Making 367
Chapter 35 Mental Health Disorders 380
Chapter 36 Disorientation, Delirium, and Dementia 391
Chapter 37 Common Diseases and Conditions 402
Chapter 38 Developmental Disorders and Disabilities 414
Chapter 39 Speech and Language Disorders 426
Chapter 40 Hearing and Vision Disorders 437
Chapter 41 Oxygen Needs 448
,Chapter 42 Home Management 459
Chapter 43 Assisting With Medications 470
Chapter 44 Heat and Cold Applications 482
Chapter 45 Working in Acute Care 493
Chapter 46 End-of-Life Care 511
Chapter 47 Starting Your Career 523
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Test Bank - Mosby’s Canadian Textbook for the Support Worker, 4th Edition (Sorrentino, 2018)
Chapter 01: The Role of the Support Worker
Sorrentino: Mosby’s Canadian Textbook for the Support Worker, 4th Edition
MULTIPLE CHOICE
1. Which of the following terms refers to a person living in a long-term care facility?
a. Patient
b. Client
c. Resident
d. Individual
ANS: C
Feedback
A Incorrect. Patients are persons receiving care in a hospital setting.
B Incorrect. Clients are persons receiving care or support services in a community
setting; it is also a general term for all people receiving health care or support
services: hospital patients, facility residents, and clients in the community.
C Correct. Residents are persons living in a long-term care facility (also known as
a residential facility).
D Incorrect. Individuals are single human beings, distinct from a family or group.
PTS: 1 DIF: Remembering REF: p. 9
2. Which of the following terms refers to people who receive care in a hospital?
a. Patients WWW.TBSM.WS
b. Clients
c. Residents
d. Individuals
ANS: A
Feedback
A Correct. Patients are persons receiving care in a hospital setting.
B Incorrect. Clients are persons receiving care or support services in a community
setting; it is also a general term for all people receiving health care or support
services: hospital patients, facility residents, and clients in the community.
C Incorrect. Residents are persons living in a long-term care facility (also known
as a residential facility).
D Incorrect. Individuals are single human beings, distinct from a family or group.
PTS: 1 DIF: Remembering REF: p. 9
3. Which of the following regulated professionals provides supervision and leadership for
support workers?
a. Social worker
b. Licensed practical nurse
c. Physician
d. Registered nurse
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Test Bank - Mosby’s Canadian Textbook for the Support Worker, 4th Edition (Sorrentino, 2018)
ANS: D
Feedback
A Incorrect. Social workers are regulated depending on province/territory.
B Incorrect. Licensed practical nurses (also known as registered practical nurses)
are regulated and sometimes supervise support workers.
C Incorrect. Physicians are regulated; however, they do not supervise or lead
support workers.
D Correct. A registered nurse is usually team leader of the health care team.
PTS: 1 DIF: Remembering REF: p. 11 | p. 13
4. Which of the following is an example of activities of daily living (ADLs)?
a. Laundry you do for the client every day
b. Self-care activities the client performs every day
c. Activities you do for the client some days
d. Self-care activities the client performs some days
ANS: B
Feedback
A Incorrect. Laundry is not a self-care activity; it is an instrumental activity of
daily living (IADL).
B Correct. ADLs are daily self-care activities that people perform to remain
independent and to function effectively in society.
C Incorrect. Cooking is not a self-care activity; it is an IADL.
D
WWW.TBSM.WS
Incorrect. ADLs are performed daily, not some days.
PTS: 1 DIF: Understanding REF: p. 4
5. Support workers sometimes help their clients with activities such as doing laundry. In which
of the following settings does this commonly occur?
a. Complex care
b. Chronic care
c. Long-term care
d. Community
ANS: D
Feedback
A Incorrect. Complex care is a facility-based setting and laundry is done by
housekeeping.
B Incorrect. Chronic care is a facility-based setting and laundry is done by
housekeeping.
C Incorrect. Long-term care is a facility-based setting and laundry is done by
housekeeping.
D Correct. Home management duties, including instrumental activities of daily
living (IADLs) such as laundry, are done in a community-based setting.
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Test Bank - Mosby’s Canadian Textbook for the Support Worker, 4th Edition (Sorrentino, 2018)
PTS: 1 DIF: Understanding REF: pp. 4–5
6. Which of the following statements is TRUE of older adults?
a. Social and emotional changes always happen with older adults.
b. All older adults move into residential facilities.
c. Many older adults enjoy good health.
d. Aging is considered an illness.
ANS: C
Feedback
A Incorrect. These changes may occur, but not always.
B Incorrect. Not all older adults move into residential facilities; some stay in their
own homes.
C Correct. Aging is a normal process and is not an illness or disease.
D Incorrect. Aging is a normal process and is not considered an illness or disease.
PTS: 1 DIF: Remembering REF: p. 9
7. Which of the following statements is TRUE about adults with disabilities?
a. Many adults with disabilities live in their own homes.
b. All adult disabilities are a result of an illness.
c. All adult disabilities are a result of an accident.
d. Disabilities do not affect mental functions.
ANS: A
Feedback WWW.TBSM.WS
A Correct. Many adults with disabilities live in their own homes.
B Incorrect. Disabilities may result from an illness, but not always.
C Incorrect. Disabilities may result from an accident, but not always.
D Incorrect. Disabilities may affect physical or mental functions or both.
PTS: 1 DIF: Remembering REF: pp. 9–10
8. Which of the following statements is true about being a regulated profession?
a. Support workers belong to this group.
b. It is governed by the Canadian government.
c. It has a professional organization called a college.
d. There are no official requirements for education.
ANS: C
Feedback
A Incorrect. Support workers are unregulated care providers.
B Incorrect. A regulated profession is self-regulated by its members.
C Correct. The professional organization that regulates a profession is called a
college.
D Incorrect. There are requirements for education and licence requirements.
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Test Bank - Mosby’s Canadian Textbook for the Support Worker, 4th Edition (Sorrentino, 2018)
PTS: 1 DIF: Applying REF: pp. 10–11
9. Joanne is a support worker graduate and is not sure of her scope of practice. Which of the
following sources would provide Joanne with information regarding her scope of practice?
a. College of Nurses of Ontario
b. Written policies from her current employer
c. Her co-worker who has been on the job for 25 years
d. Her school classmate who always has the answers
ANS: B
Feedback
A Incorrect. This is the regulatory body for nurses only.
B Correct. Three sources include educational programs, employer policies, and
supervisors.
C Incorrect. Although her co-worker is potentially a good source of information, it
is not an official source.
D Incorrect. Her school classmate is not a reliable source.
PTS: 1 DIF: Remembering REF: p. 11
10. Who assesses clients, makes nursing diagnoses, develops care plans, and implements and
evaluates nursing care?
a. Nurse
b. Social worker
c. Physician
d. Spiritual advisor WWW.TBSM.WS
ANS: A
Feedback
A Correct. A nurse assesses clients, makes nursing diagnoses, develops care plans,
and implements and evaluates nursing care.
B Incorrect. A social worker helps clients and families deal with social and
emotional issues related to illness and recovery.
C Incorrect. A physician diagnoses and treats clients with illnesses and injuries.
D Incorrect. A spiritual advisor assists clients and families with spiritual needs.
PTS: 1 DIF: Remembering REF: p. 12
11. Which of the following actions demonstrates that Pradeep is able to maintain his
professionalism when faced with a heavier-than-usual workload?
a. Doing the work, keeping his feelings to himself until break time, when he talks
about his anger with a close friend
b. Refusing to do the extra work assigned to him and walking off the unit
c. Speaking with his supervisor to share his concern about being able to safely carry
out his assignment
d. Writing a letter of complaint to his employer, describing the unfair working
conditions
ANS: C
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Test Bank - Mosby’s Canadian Textbook for the Support Worker, 4th Edition (Sorrentino, 2018)
Feedback
A Incorrect. This action does not show a positive attitude, may not maintain
discretion or confidentiality, and is not professional.
B Incorrect. This action could be considered abandoning or neglecting clients and
is not considered professional.
C Correct. If done in a polite way, this approach is professional.
D Incorrect. Complaining has a negative effect, and writing a letter would indicate
that the reaction is too late, leaving the employer unable to respond in a timely
manner.
PTS: 1 DIF: Applying REF: p. 14
12. A support worker is part of which of the following?
a. The health care team
b. The board of trustees
c. The case management team
d. The nursing team
ANS: A
Feedback
A Correct. This is the most appropriate answer. Support workers are valuable
members of the health care team.
B Incorrect. Although a support worker may sit on the board of trustees, this is not
the best answer.
C Incorrect. Management teams WWW.TBSM.WS
do not usually include support workers.
D Incorrect. In most settings, you have to be a nurse to be a part of the nursing
team, so this is not the best answer.
PTS: 1 DIF: Remembering REF: p. 10
13. Who assesses and plans for the nutritional needs of patients and residents?
a. The nurse
b. The dietitian
c. The pharmacist
d. The physician
ANS: B
Feedback
A Incorrect. The nurse may do this as part of the plan of care, but this is not best
answer.
B Correct. The dietitian assesses and plans for nutritional needs.
C Incorrect. The pharmacist fills medication orders.
D Incorrect. The physician diagnoses and treats clients and may refer to a dietitian.
PTS: 1 DIF: Remembering REF: p. 12
14. Which of the following is an example of a physician’s diagnosis?
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