Resume
Operational Excellence Summary
- Cours
- Operational Excellence
- Établissement
- Arteveldehogeschool (Artevelde)
Operational Excellence Summary
[Montrer plus]
Vendeur
S'abonner
Aperçu du contenu
Operational ExcellenceModule 1: ERP
Limited Maximum
Resources Profit
- Time
Use
- Cash
- Raw materials Costs Need to use resourced in most efficient way
- Employees For that you need an ERP system
What is ERP?
ERP= A software that every company uses.
A 3 cycles that bring values to a company:
- Sales
- Purchase
- Production
- Production planning
SAP
SAP: Speaks about sales & distribution (=SD)
- Sales SD
- Production Production planning (plan how to produce something)
- Purchase Materials Management
Where it all starts..
Selection
B Sales department: salesperson talks to customer: “What do you want?” (ex: black
bicycle)
• This is called Front office process
• Going to check if the wanted product is in store = Back office process
A Sales order: There is an agreement between buyer and seller (=committed to buy & sell)
• From the moment of a sales order, you have a TRANSACTION. (transaction number)
1
, Checking availability
1. Check if product is available
2. Check who to involve ( production or purchase)
• Best option from an operational POV: Have the product available
A Customer order lead-time: you want to have it at the minimum
Be able to give product as soon as possible
2 options:
1. Available in warehouse pick & pack
- Post Goods Issue involves physical process (shipping the product) & accounting
- Send invoice & receive payment
• 3 dept. involved: Sales, Logistics & Finance
• Need an ERP to have agreement & good communication among depts
! 3-way match/3 sub process: documentation process should match physical & financial
processes
Customer risk: risk of having unsatisfied customers
Busines risk: risk of delivering a more expensive product than purchased (having a loss)
2. The product is not available
You have the raw materials & just need to assemble (a slight longer leadtime)
You don’t even have the raw materials (long leadtime)
• 5 dept. involved: Sales, Logistics, Finance, Purchase & Production
• Make use of ERP ERP= the central heart of the company
Problems: It can be hacked & if 1 dept makes a mistake, will be affect all other depts.
Solution: Ask each dept to put their own data in the system.
BUT A lot of people are entering data Different depts can adjust the data that is not
theirs. SOD needed
Segregation of duties (SOD)= 3 different persons per transaction (doc, physical & fin)
• Doing a 3 way match is also SOD
2
, How everyone works/needs the system
Parts of a process + process improvement + VSM/BPMN
INPUT from everyone?
People feed the system Only correct input of data will lead to success!! SOD!!
Some implications…
Master Data Management: separate department who is entering data
Having SOD
Downside: EXPENSIVE
A MASTER Data: data that you put in the system ONCE & re-use it for several transactions.
Often done by a separate team!! MDM-department, because:
- No double entries
- Understand significance of every field
- Correct sequence of entrance
3
, • 3. A lot of DATA in 1 database
• Opportunities for analysis
• BIG DATA
• Online Analytical Processing tools (OLAP)
TRANSACTION Data: a combination of different pieces of masterdata
• MDM can only adjust Master data, NEVER transaction data
Different Software suppliers:
Why SAP?
• German = professionalism
• World wide usage
• For all industries
• Advantage for future job opportunities
• Market leader in enterprise software
(Widely used mainly by multimodals, expensive)
Module 2: Sales & Operations Planning
S&OP= Sales and Operations Planning - How many products
do we need to
The bird’s eye view produce?
- for today’s
- Coordination of all processes demand?
- See what is coming - For future
demand
- What stocks do we
need to keep?
Phase 1 of the S&OP: Forecasting - How quickly do we
need to buy raw
materials?
• Try to make a forecast of future sales - How many raw
materials do we
• Different ways: need in stock?
– Put real sales in the system & Extrapolate for the future - …
– Own forecasting on basis of research
– Who should come up with forecast? Marketeer + demand planner
• Marketer: develop new customers, markets, and products; allow the existing ones to
grow. The one who sees opportunities everywhere, but does not consider internal
matters (just looks at the market)
- Demand Planner: create realistic and achievable demand, in such a way that the rest of
the logistical and production can get organised in time. Will question the marketeer (bit
more conservative), will take into account internal market (ex: capacity to produce)
4
Les avantages d'acheter des résumés chez Stuvia:
Qualité garantie par les avis des clients
Les clients de Stuvia ont évalués plus de 700 000 résumés. C'est comme ça que vous savez que vous achetez les meilleurs documents.
L’achat facile et rapide
Vous pouvez payer rapidement avec iDeal, carte de crédit ou Stuvia-crédit pour les résumés. Il n'y a pas d'adhésion nécessaire.
Focus sur l’essentiel
Vos camarades écrivent eux-mêmes les notes d’étude, c’est pourquoi les documents sont toujours fiables et à jour. Cela garantit que vous arrivez rapidement au coeur du matériel.
Foire aux questions
Qu'est-ce que j'obtiens en achetant ce document ?
Vous obtenez un PDF, disponible immédiatement après votre achat. Le document acheté est accessible à tout moment, n'importe où et indéfiniment via votre profil.
Garantie de remboursement : comment ça marche ?
Notre garantie de satisfaction garantit que vous trouverez toujours un document d'étude qui vous convient. Vous remplissez un formulaire et notre équipe du service client s'occupe du reste.
Auprès de qui est-ce que j'achète ce résumé ?
Stuvia est une place de marché. Alors, vous n'achetez donc pas ce document chez nous, mais auprès du vendeur irdjanbiserova. Stuvia facilite les paiements au vendeur.
Est-ce que j'aurai un abonnement?
Non, vous n'achetez ce résumé que pour €6,49. Vous n'êtes lié à rien après votre achat.
Peut-on faire confiance à Stuvia ?
4.6 étoiles sur Google & Trustpilot (+1000 avis)
80364 résumés ont été vendus ces 30 derniers jours
Fondée en 2010, la référence pour acheter des résumés depuis déjà 14 ans